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Senior customer support analyst vs senior systems analyst

The differences between senior customer support analysts and senior systems analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior customer support analyst, becoming a senior systems analyst takes usually requires 4-6 years. Additionally, a senior customer support analyst has an average salary of $93,383, which is higher than the $82,717 average annual salary of a senior systems analyst.

The top three skills for a senior customer support analyst include provide technical assistance, customer support and SQL. The most important skills for a senior systems analyst are project management, java, and sql server.

Senior customer support analyst vs senior systems analyst overview

Senior Customer Support AnalystSenior Systems Analyst
Yearly salary$93,383$82,717
Hourly rate$44.90$39.77
Growth rate10%9%
Number of jobs88,325154,569
Job satisfaction--
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 67%
Average age4243
Years of experience26

Senior customer support analyst vs senior systems analyst salary

Senior customer support analysts and senior systems analysts have different pay scales, as shown below.

Senior Customer Support AnalystSenior Systems Analyst
Average salary$93,383$82,717
Salary rangeBetween $66,000 And $130,000Between $63,000 And $107,000
Highest paying City-Sunnyvale, CA
Highest paying state-California
Best paying company-Credit Karma
Best paying industry-Health Care

Differences between senior customer support analyst and senior systems analyst education

There are a few differences between a senior customer support analyst and a senior systems analyst in terms of educational background:

Senior Customer Support AnalystSenior Systems Analyst
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 67%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Senior customer support analyst vs senior systems analyst demographics

Here are the differences between senior customer support analysts' and senior systems analysts' demographics:

Senior Customer Support AnalystSenior Systems Analyst
Average age4243
Gender ratioMale, 53.7% Female, 46.3%Male, 72.2% Female, 27.8%
Race ratioBlack or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 10.5% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.6% American Indian and Alaska Native, 0.2%
LGBT Percentage11%8%

Differences between senior customer support analyst and senior systems analyst duties and responsibilities

Senior customer support analyst example responsibilities.

  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Assist with training, scheduling, reporting, one-on-one coaching (QA) and mentoring of junior staff.
  • Work with managers, MRE and QA on identifying, documenting and communicating resolutions relate to new releases.
  • Maintain and troubleshoot software and hardware configuration for dedicate customers.
  • Maintain quality data in SharePoint database and CRM SalesLogix system.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
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Senior systems analyst example responsibilities.

  • Lead teams in the conversion and upgrade of internal Lawson applications.
  • Lead JAD session with developers and testers as part of the company's commitment to agile development.
  • Accomplish efficient JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues.
  • Lead several key annual surveys and studies such as SME access to bank financing, real estate exposure, group exposure.
  • Lead and participate in project kickoffs/JAD sessions to capture technical business requirements to drive design solutions.
  • Manage data assurance activities including the design of ASC X12 EDI architectures and implementation of security solutions for electronic commerce.
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Senior customer support analyst vs senior systems analyst skills

Common senior customer support analyst skills
  • Provide Technical Assistance, 23%
  • Customer Support, 18%
  • SQL, 6%
  • Customer Service, 5%
  • Customer Issues, 4%
  • Technical Support, 4%
Common senior systems analyst skills
  • Project Management, 6%
  • Java, 5%
  • SQL Server, 4%
  • C++, 4%
  • C #, 4%
  • Data Analysis, 3%

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