Senior customer support analyst vs senior technical analyst

Differences between senior customer support analyst and senior technical analyst duties and responsibilities

Senior customer support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Assist with training, scheduling, reporting, one-on-one coaching (QA) and mentoring of junior staff.
• Work with managers, MRE and QA on identifying, documenting and communicating resolutions relate to new releases.
• Maintain and troubleshoot software and hardware configuration for dedicate customers.
• Maintain quality data in SharePoint database and CRM SalesLogix system.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
Show more

Senior technical analyst example responsibilities.

• Perform PC imaging and manage active directory accounts.
• Manage various OS and database specific upgrades on Linux/Windows environment.
• Develop integration and automation of ITIL processes in order to achieve superior service management.
• Develop Unix shell scripts to streamline and automate operations processes as well as application monitors across multiple enterprise applications and databases.
• Manage business requirements gathering for functionality development and interface definition from the legacy systems to the CRM and SA management applications.
• Develop utility programs that allows QA testers to easily verify that data imported/export to/from space management system are correct.
Show more