Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior customer support analysts and software analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior customer support analyst, becoming a software analyst takes usually requires 4-6 years. Additionally, a senior customer support analyst has an average salary of $93,383, which is higher than the $78,400 average annual salary of a software analyst.
The top three skills for a senior customer support analyst include provide technical assistance, customer support and SQL. The most important skills for a software analyst are java, C++, and software development.
| Senior Customer Support Analyst | Software Analyst | |
| Yearly salary | $93,383 | $78,400 |
| Hourly rate | $44.90 | $37.69 |
| Growth rate | 10% | 9% |
| Number of jobs | 88,325 | 274,053 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 71% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
Senior customer support analysts and software analysts have different pay scales, as shown below.
| Senior Customer Support Analyst | Software Analyst | |
| Average salary | $93,383 | $78,400 |
| Salary range | Between $66,000 And $130,000 | Between $61,000 And $99,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Oregon |
| Best paying company | - | ConocoPhillips |
| Best paying industry | - | Manufacturing |
There are a few differences between a senior customer support analyst and a software analyst in terms of educational background:
| Senior Customer Support Analyst | Software Analyst | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 71% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior customer support analysts' and software analysts' demographics:
| Senior Customer Support Analyst | Software Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 53.7% Female, 46.3% | Male, 67.7% Female, 32.3% |
| Race ratio | Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.1% Unknown, 5.0% Hispanic or Latino, 10.9% Asian, 17.2% White, 56.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |