Senior customer support analyst vs systems support analyst

Differences between senior customer support analyst and systems support analyst duties and responsibilities

Senior customer support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Assist with training, scheduling, reporting, one-on-one coaching (QA) and mentoring of junior staff.
• Work with managers, MRE and QA on identifying, documenting and communicating resolutions relate to new releases.
• Maintain and troubleshoot software and hardware configuration for dedicate customers.
• Maintain quality data in SharePoint database and CRM SalesLogix system.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
Show more

Systems support analyst example responsibilities.

• Manage and support enterprise blackberry and smart phones and tablets.
• Utilize UNIX on a daily basis to manage customers' files (modify, process, removal).
• Set up new user VOIP accounts, manage and transfer current users, and delete old user accounts.
• Manage LAN infrastructure configuring and maintaining all network hardware devices.
• Provide first level support to LAN users within the corporate office and remote locations.
• Move anyone's computer/Cicso IP phone who requests it.
Show more