Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior field service technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior field service technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $67,872 average annual salary of a senior field service technician.
The top three skills for a senior field service technician include customer service, asphalt and technical support. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Senior Field Service Technician | Lead Support Technician | |
| Yearly salary | $67,872 | $95,420 |
| Hourly rate | $32.63 | $45.88 |
| Growth rate | 9% | 10% |
| Number of jobs | 129,141 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 49% | Bachelor's Degree, 54% |
| Average age | 38 | 42 |
| Years of experience | 2 | 2 |
A Senior Field Service Technician is responsible for providing excellent customer service for the customers by conducting site visits and performing installations and repairs according to customers' needs. Senior field service technicians diagnose technical issues and determining solutions to prevent potential hazards and possible delays. They also inspect the condition of tools and equipment to conduct mechanical operations accurately and efficiently. A senior field service technician records resolution processes and adheres to the strict safety protocols and regulations during operations.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Senior field service technicians and lead support technicians have different pay scales, as shown below.
| Senior Field Service Technician | Lead Support Technician | |
| Average salary | $67,872 | $95,420 |
| Salary range | Between $51,000 And $89,000 | Between $64,000 And $140,000 |
| Highest paying City | Palo Alto, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | Rivian | |
| Best paying industry | Finance | Technology |
There are a few differences between a senior field service technician and a lead support technician in terms of educational background:
| Senior Field Service Technician | Lead Support Technician | |
| Most common degree | Associate Degree, 49% | Bachelor's Degree, 54% |
| Most common major | Electrical Engineering | Computer Science |
| Most common college | Northeastern University | Stanford University |
Here are the differences between senior field service technicians' and lead support technicians' demographics:
| Senior Field Service Technician | Lead Support Technician | |
| Average age | 38 | 42 |
| Gender ratio | Male, 95.8% Female, 4.2% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 9.6% Unknown, 5.7% Hispanic or Latino, 16.9% Asian, 10.5% White, 56.4% American Indian and Alaska Native, 1.0% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |