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The differences between senior field service technicians and service technician leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior field service technician, becoming a service technician lead takes usually requires 6-12 months. Additionally, a service technician lead has an average salary of $104,707, which is higher than the $67,872 average annual salary of a senior field service technician.
The top three skills for a senior field service technician include customer service, asphalt and technical support. The most important skills for a service technician lead are customer service, java, and infrastructure.
| Senior Field Service Technician | Service Technician Lead | |
| Yearly salary | $67,872 | $104,707 |
| Hourly rate | $32.63 | $50.34 |
| Growth rate | 9% | 8% |
| Number of jobs | 129,141 | 144,132 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 49% | Bachelor's Degree, 35% |
| Average age | 38 | 44 |
| Years of experience | 2 | 12 |
A Senior Field Service Technician is responsible for providing excellent customer service for the customers by conducting site visits and performing installations and repairs according to customers' needs. Senior field service technicians diagnose technical issues and determining solutions to prevent potential hazards and possible delays. They also inspect the condition of tools and equipment to conduct mechanical operations accurately and efficiently. A senior field service technician records resolution processes and adheres to the strict safety protocols and regulations during operations.
Service technicians are skilled professionals who are responsible for installing and maintaining equipment used in the operations of an organization. These technicians are required to provide preventive maintenance on equipment and train maintenance personnel on the proper procedures to follow. They must assess customer complaints and negotiate appropriate compensation base on the severity of the situation. Service technicians must also lead a team of technicians in inspection and repair based on the Occupational Safety and Health Administration (OSHA) standards.
Senior field service technicians and service technician leads have different pay scales, as shown below.
| Senior Field Service Technician | Service Technician Lead | |
| Average salary | $67,872 | $104,707 |
| Salary range | Between $51,000 And $89,000 | Between $66,000 And $164,000 |
| Highest paying City | Palo Alto, CA | San Francisco, CA |
| Highest paying state | California | Alaska |
| Best paying company | Rivian | Meta |
| Best paying industry | Finance | Technology |
There are a few differences between a senior field service technician and a service technician lead in terms of educational background:
| Senior Field Service Technician | Service Technician Lead | |
| Most common degree | Associate Degree, 49% | Bachelor's Degree, 35% |
| Most common major | Electrical Engineering | Business |
| Most common college | Northeastern University | - |
Here are the differences between senior field service technicians' and service technician leads' demographics:
| Senior Field Service Technician | Service Technician Lead | |
| Average age | 38 | 44 |
| Gender ratio | Male, 95.8% Female, 4.2% | Male, 90.3% Female, 9.7% |
| Race ratio | Black or African American, 9.6% Unknown, 5.7% Hispanic or Latino, 16.9% Asian, 10.5% White, 56.4% American Indian and Alaska Native, 1.0% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 15.6% Asian, 1.7% White, 72.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 1% |