Senior service representative vs guest service representative

Differences between senior service representative and guest service representative duties and responsibilities

Senior service representative example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Handle all cross ship customer request RMA.
• Process all incoming RMA requests in a timely manner and track to closure.
• Process after hours pharmacy overrides for Medicaid recipients.
• Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
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Guest service representative example responsibilities.

• Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
• Provide energetic and enthusiastic customer service to VIP clientele.
• Operate PBX system including mail/message service; for hotel reservations
• Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
• Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
• Operate machinery for pools and slides and CPR certify
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