Senior service representative vs phone representative

Differences between senior service representative and phone representative duties and responsibilities

Senior service representative example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Handle all cross ship customer request RMA.
• Process all incoming RMA requests in a timely manner and track to closure.
• Process after hours pharmacy overrides for Medicaid recipients.
• Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Show more

Phone representative example responsibilities.

• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Provide status of medical claims and explain EOB's.
• Research and resolve incorrect payments, EOB rejections and other issues with accounts.
• Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
• Update alumni on current happenings in university life and act as a liaison between past and current students.
• Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds
Show more