Senior service representative vs service center representative

Differences between senior service representative and service center representative duties and responsibilities

Senior service representative example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Handle all cross ship customer request RMA.
• Process all incoming RMA requests in a timely manner and track to closure.
• Process after hours pharmacy overrides for Medicaid recipients.
• Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
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Service center representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
• Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
• Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
• Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
• Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).
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