Senior supervisor vs collection supervisor

The differences between senior supervisors and collection supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior supervisor and a collection supervisor. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $61,146 average annual salary of a senior supervisor.

The top three skills for a senior supervisor include rehabilitation, safety procedures and continuous improvement. The most important skills for a collection supervisor are customer service, FDCPA, and delinquent accounts.

Senior supervisor vs collection supervisor overview

	Senior Supervisor	Collection Supervisor
Yearly salary	$61,146	$64,766
Hourly rate	$29.40	$31.14
Growth rate	6%	-8%
Number of jobs	38,600	21,526
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 48%
Average age	47	47
Years of experience	6	6

What does a senior supervisor do?

A senior supervisor is responsible for overseeing staff work and ensures that employees reach weekly or monthly quotas and other production commitments. To complete the deadlines, a senior supervisor must diligently communicate with project team leaders to ensure task completion within the agreed deadline. A senior supervisor also monitors employee productivity and provides constructive feedback. They also offer coaching to develop team members and serve as a bridge between upper management and subordinates in ways that comply with the company's vision and mission.

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

Senior supervisor vs collection supervisor salary

Senior supervisors and collection supervisors have different pay scales, as shown below.

	Senior Supervisor	Collection Supervisor
Average salary	$61,146	$64,766
Salary range	Between $35,000 And $104,000	Between $45,000 And $92,000
Highest paying City	San Francisco, CA	Mount Laurel, NJ
Highest paying state	New York	New York
Best paying company	Western Digital	Intuitive Surgical
Best paying industry	-	Finance

Differences between senior supervisor and collection supervisor education

There are a few differences between a senior supervisor and a collection supervisor in terms of educational background:

	Senior Supervisor	Collection Supervisor
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Senior supervisor vs collection supervisor demographics

Here are the differences between senior supervisors' and collection supervisors' demographics:

	Senior Supervisor	Collection Supervisor
Average age	47	47
Gender ratio	Male, 65.8% Female, 34.2%	Male, 44.6% Female, 55.4%
Race ratio	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between senior supervisor and collection supervisor duties and responsibilities

Senior supervisor example responsibilities.

Analyze the KPIs and provide recommendation in order to attain or maintain the accepted values of KPIs.
Supervise and manage a team of 33 personnel including DOD contractors and linguist training over 3,000 soldiers on a daily basis.
Manage employment-related taxation issues including assisting clients with their annual obligations.
Manage timeliness, accuracy, and maintenance of publish content via Microsoft SharePoint.
Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
Manage patient financial counselor activities to ensure that uninsure patients are fully screen and receive application assistance for government Medicaid programs.

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Senior supervisor vs collection supervisor skills

Common senior supervisor skills

Rehabilitation, 12%
Safety Procedures, 8%
Continuous Improvement, 6%
OSHA, 4%
SR, 4%
Logistics, 4%

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

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Senior Supervisor
Senior Supervisor vs Collection Supervisor

Updated January 8, 2025

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