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The differences between senior support analysts and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support analyst and a senior support technician. Additionally, a senior support analyst has an average salary of $106,946, which is higher than the $74,459 average annual salary of a senior support technician.
The top three skills for a senior support analyst include database, java and linux. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Senior Support Analyst | Senior Support Technician | |
| Yearly salary | $106,946 | $74,459 |
| Hourly rate | $51.42 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 108,193 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support analyst works at an IT company to help users troubleshoot software and hardware related problems. As a senior analyst, they usually have some supervisory responsibilities, and they are in charge of helpdesk support or technical support team. The job responsibilities involve communicating with existing users and clients having problems using the company's software or hardware in the way for which it was intended. They assist the user in working or fixing the issue through a series of guided steps and help to design and modify these troubleshooting steps or guidelines as required.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Senior support analysts and senior support technicians have different pay scales, as shown below.
| Senior Support Analyst | Senior Support Technician | |
| Average salary | $106,946 | $74,459 |
| Salary range | Between $79,000 And $143,000 | Between $48,000 And $114,000 |
| Highest paying City | Redmond, WA | Durham, NC |
| Highest paying state | Washington | Pennsylvania |
| Best paying company | Mayo Clinic | Pacira BioSciences |
| Best paying industry | Finance | Technology |
There are a few differences between a senior support analyst and a senior support technician in terms of educational background:
| Senior Support Analyst | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 48% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support analysts' and senior support technicians' demographics:
| Senior Support Analyst | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 69.8% Female, 30.2% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 12.4% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |