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The differences between senior support analysts and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support analyst and a support lead. Additionally, a senior support analyst has an average salary of $106,946, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a senior support analyst include database, java and linux. The most important skills for a support lead are customer service, cash management, and POS.
| Senior Support Analyst | Support Lead | |
| Yearly salary | $106,946 | $86,816 |
| Hourly rate | $51.42 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 108,193 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support analyst works at an IT company to help users troubleshoot software and hardware related problems. As a senior analyst, they usually have some supervisory responsibilities, and they are in charge of helpdesk support or technical support team. The job responsibilities involve communicating with existing users and clients having problems using the company's software or hardware in the way for which it was intended. They assist the user in working or fixing the issue through a series of guided steps and help to design and modify these troubleshooting steps or guidelines as required.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Senior support analysts and support leads have different pay scales, as shown below.
| Senior Support Analyst | Support Lead | |
| Average salary | $106,946 | $86,816 |
| Salary range | Between $79,000 And $143,000 | Between $63,000 And $118,000 |
| Highest paying City | Redmond, WA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Mayo Clinic | Apple |
| Best paying industry | Finance | - |
There are a few differences between a senior support analyst and a support lead in terms of educational background:
| Senior Support Analyst | Support Lead | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support analysts' and support leads' demographics:
| Senior Support Analyst | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 69.8% Female, 30.2% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 12.4% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |