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Senior system support analyst vs senior support technician

The differences between senior system support analysts and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a senior system support analyst, becoming a senior support technician takes usually requires 1-2 years. Additionally, a senior system support analyst has an average salary of $85,220, which is higher than the $74,459 average annual salary of a senior support technician.

The top three skills for a senior system support analyst include application support, desktop and sql server. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Senior system support analyst vs senior support technician overview

Senior System Support AnalystSenior Support Technician
Yearly salary$85,220$74,459
Hourly rate$40.97$35.80
Growth rate9%10%
Number of jobs126,014113,499
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 48%
Average age4342
Years of experience62

Senior system support analyst vs senior support technician salary

Senior system support analysts and senior support technicians have different pay scales, as shown below.

Senior System Support AnalystSenior Support Technician
Average salary$85,220$74,459
Salary rangeBetween $68,000 And $105,000Between $48,000 And $114,000
Highest paying CityFolsom, CADurham, NC
Highest paying stateCaliforniaPennsylvania
Best paying companyNational Grid plcPacira BioSciences
Best paying industryFinanceTechnology

Differences between senior system support analyst and senior support technician education

There are a few differences between a senior system support analyst and a senior support technician in terms of educational background:

Senior System Support AnalystSenior Support Technician
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Senior system support analyst vs senior support technician demographics

Here are the differences between senior system support analysts' and senior support technicians' demographics:

Senior System Support AnalystSenior Support Technician
Average age4342
Gender ratioMale, 76.1% Female, 23.9%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 10.6% Unknown, 5.0% Hispanic or Latino, 11.3% Asian, 14.4% White, 58.4% American Indian and Alaska Native, 0.2%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage8%11%

Differences between senior system support analyst and senior support technician duties and responsibilities

Senior system support analyst example responsibilities.

  • Train team to manage Linux systems thru new GUI interface.
  • Develop and alter UNIX scripts to streamline and promote efficiency, automate system processes, and increase system availability.
  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Provide backup and restore solution for VMware servers.
  • Upgrade credit card processing software to meet VPN requirements.
  • Utilize experienced in IPX/SPX, TCP/IP, and NETBUI configurations.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Senior system support analyst vs senior support technician skills

Common senior system support analyst skills
  • Application Support, 7%
  • Desktop, 6%
  • SQL Server, 5%
  • Technical Support, 5%
  • Java, 4%
  • Unix, 4%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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