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The differences between senior technical support specialists and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support specialist and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $72,587 average annual salary of a senior technical support specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Senior Technical Support Specialist | Senior Support Technician | |
| Yearly salary | $72,587 | $74,459 |
| Hourly rate | $34.90 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,012 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Senior technical support specialists and senior support technicians have different pay scales, as shown below.
| Senior Technical Support Specialist | Senior Support Technician | |
| Average salary | $72,587 | $74,459 |
| Salary range | Between $48,000 And $108,000 | Between $48,000 And $114,000 |
| Highest paying City | San Mateo, CA | Durham, NC |
| Highest paying state | Delaware | Pennsylvania |
| Best paying company | SAS Institute | Pacira BioSciences |
| Best paying industry | Technology | Technology |
There are a few differences between a senior technical support specialist and a senior support technician in terms of educational background:
| Senior Technical Support Specialist | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 48% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support specialists' and senior support technicians' demographics:
| Senior Technical Support Specialist | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |