Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service advisors and bilingual customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advisor and a bilingual customer service. Additionally, a service advisor has an average salary of $46,308, which is higher than the $32,388 average annual salary of a bilingual customer service.
The top three skills for a service advisor include customer service, product knowledge and basic math. The most important skills for a bilingual customer service are data entry, strong customer service, and excellent organizational.
| Service Advisor | Bilingual Customer Service | |
| Yearly salary | $46,308 | $32,388 |
| Hourly rate | $22.26 | $15.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 222,424 | 201,631 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Service advisors and bilingual customer services have different pay scales, as shown below.
| Service Advisor | Bilingual Customer Service | |
| Average salary | $46,308 | $32,388 |
| Salary range | Between $26,000 And $79,000 | Between $26,000 And $39,000 |
| Highest paying City | New York, NY | Minneapolis, MN |
| Highest paying state | New Jersey | Alaska |
| Best paying company | BP America Inc | Uline |
| Best paying industry | Finance | Insurance |
There are a few differences between a service advisor and a bilingual customer service in terms of educational background:
| Service Advisor | Bilingual Customer Service | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service advisors' and bilingual customer services' demographics:
| Service Advisor | Bilingual Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 69.4% Female, 30.6% | Male, 30.8% Female, 69.2% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |