Service advisor vs customer service advocate

Differences between service advisor and customer service advocate duties and responsibilities

Service advisor example responsibilities.

• Manage refurbishment of used vehicles and writing orders.
• Manage the refurbishment of used vehicles, writing repair orders.
• Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
• Start as a certify Mazda technician performing routine maintenance services and repairs.
• Demonstrate proficiency in hydraulic, electrical, mechanical, diesel, power and HVAC systems inspection, diagnosis and repair.
• Maintain a safe work environment through maintaining cleanliness and identifying all unsafe working conditions on the sales floor and service area.
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Customer service advocate example responsibilities.

• Manage and motivate VAS teams to achieve KPI, s assign by management.
• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help create and edit HTML coding to fit customer requests.
• Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
• Assist customer's with editing their business websites and coaching the basics in HTML.
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