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The differences between service advisors and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advisor and a customer service clerk. Additionally, a service advisor has an average salary of $46,308, which is higher than the $33,566 average annual salary of a customer service clerk.
The top three skills for a service advisor include customer service, product knowledge and basic math. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Service Advisor | Customer Service Clerk | |
| Yearly salary | $46,308 | $33,566 |
| Hourly rate | $22.26 | $16.14 |
| Growth rate | -4% | -4% |
| Number of jobs | 222,424 | 361,383 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 33% | High School Diploma, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Service advisors and customer service clerks have different pay scales, as shown below.
| Service Advisor | Customer Service Clerk | |
| Average salary | $46,308 | $33,566 |
| Salary range | Between $26,000 And $79,000 | Between $26,000 And $42,000 |
| Highest paying City | New York, NY | Anchorage, AK |
| Highest paying state | New Jersey | Alaska |
| Best paying company | BP America Inc | United States Courts |
| Best paying industry | Finance | Retail |
There are a few differences between a service advisor and a customer service clerk in terms of educational background:
| Service Advisor | Customer Service Clerk | |
| Most common degree | Bachelor's Degree, 33% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service advisors' and customer service clerks' demographics:
| Service Advisor | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 69.4% Female, 30.6% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |