Service advocate contact vs customer service associate/cashier

Differences between service advocate contact and customer service associate/cashier duties and responsibilities

Service advocate contact example responsibilities.

• Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
• Communicate with internal and external physicians regarding patients.
• Monitor all telephone activity from physicians and patients to assure customer satisfaction.
• Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
• Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
• Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Customer service associate/cashier example responsibilities.

• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Ring up of sales, including cash, checks, credit cards, payment transactions on the POS system.
• Operate cash register and POS, provide customers with excellent an experience of the store and information on products.
• Greet customers, cash out customers, bag groceries, help customer with bags to car, and clean work area.
• Check out each customer correctly whether it are groceries, or returns in order to get them in and out quickly.
• Maintain accuracy and efficiency in all activities, including cash handling and processing and ensure cleanliness and sanitation throughout the facility.
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