Service advocate contact vs service consultant

The differences between service advocate contacts and service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advocate contact and a service consultant. Additionally, a service consultant has an average salary of $69,197, which is higher than the $35,005 average annual salary of a service advocate contact.

The top three skills for a service advocate contact include patients, patient appointments and telephone inquiries. The most important skills for a service consultant are customer service, client facing, and financial services.

Service advocate contact vs service consultant overview

	Service Advocate Contact	Service Consultant
Yearly salary	$35,005	$69,197
Hourly rate	$16.83	$33.27
Growth rate	-4%	-4%
Number of jobs	62,952	140,274
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 60%
Average age	40	40
Years of experience	12	12

Service advocate contact vs service consultant salary

Service advocate contacts and service consultants have different pay scales, as shown below.

	Service Advocate Contact	Service Consultant
Average salary	$35,005	$69,197
Salary range	Between $27,000 And $44,000	Between $41,000 And $115,000
Highest paying City	-	Baltimore, MD
Highest paying state	-	Wisconsin
Best paying company	-	Apple
Best paying industry	-	-

Differences between service advocate contact and service consultant education

There are a few differences between a service advocate contact and a service consultant in terms of educational background:

	Service Advocate Contact	Service Consultant
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 60%
Most common major	Psychology	Business
Most common college	-	-

Service advocate contact vs service consultant demographics

Here are the differences between service advocate contacts' and service consultants' demographics:

	Service Advocate Contact	Service Consultant
Average age	40	40
Gender ratio	Male, 19.5% Female, 80.5%	Male, 57.7% Female, 42.3%
Race ratio	Black or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.4% White, 59.2% American Indian and Alaska Native, 0.6%	Black or African American, 11.9% Unknown, 5.6% Hispanic or Latino, 19.0% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service advocate contact and service consultant duties and responsibilities

Service advocate contact example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Communicate with internal and external physicians regarding patients.
Monitor all telephone activity from physicians and patients to assure customer satisfaction.
Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Service consultant example responsibilities.

Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
Provide training and guidance for new CSR's and AE's.
Implement the Citrix CSR internship certification and fast track training program.
Operate a POS system for cash, check, and credit card transactions.
Interview executives, research CRM best practices, and create an inventory of CRM capabilities.
Align CRM best practices to the client's strategic objectives and identify metrics for success.

Service advocate contact vs service consultant skills

Common service advocate contact skills

Patients, 16%
Patient Appointments, 15%
Telephone Inquiries, 15%
Inbound Calls, 10%
Health System, 9%
Customer Service, 8%

Common service consultant skills

Customer Service, 18%
Client Facing, 6%
Financial Services, 6%
Project Management, 6%
Excellent Interpersonal, 5%
Customer Satisfaction, 4%

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Office and Administrative Industry
Service Advocate Contact
Service Advocate Contact vs Service Consultant

Updated January 8, 2025

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