Service advocate contact vs service desk associate

The differences between service advocate contacts and service desk associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advocate contact and a service desk associate. Additionally, a service desk associate has an average salary of $40,699, which is higher than the $35,005 average annual salary of a service advocate contact.

The top three skills for a service advocate contact include patients, patient appointments and telephone inquiries. The most important skills for a service desk associate are service desk, customer service, and sales floor.

Service advocate contact vs service desk associate overview

	Service Advocate Contact	Service Desk Associate
Yearly salary	$35,005	$40,699
Hourly rate	$16.83	$19.57
Growth rate	-4%	-4%
Number of jobs	62,952	99,676
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

Service advocate contact vs service desk associate salary

Service advocate contacts and service desk associates have different pay scales, as shown below.

	Service Advocate Contact	Service Desk Associate
Average salary	$35,005	$40,699
Salary range	Between $27,000 And $44,000	Between $15,000 And $105,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between service advocate contact and service desk associate education

There are a few differences between a service advocate contact and a service desk associate in terms of educational background:

	Service Advocate Contact	Service Desk Associate
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 33%
Most common major	Psychology	Business
Most common college	-	-

Service advocate contact vs service desk associate demographics

Here are the differences between service advocate contacts' and service desk associates' demographics:

	Service Advocate Contact	Service Desk Associate
Average age	40	40
Gender ratio	Male, 19.5% Female, 80.5%	Male, 23.6% Female, 76.4%
Race ratio	Black or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.4% White, 59.2% American Indian and Alaska Native, 0.6%	Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service advocate contact and service desk associate duties and responsibilities

Service advocate contact example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Communicate with internal and external physicians regarding patients.
Monitor all telephone activity from physicians and patients to assure customer satisfaction.
Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Service desk associate example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Realign the service desk to ITIL framework with emphasis on incident and problem management.
Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
Count, balance and reconcile daily business transaction totals and record information into POS system.
Operate a POS system with a high volume of purchases, or return product to the store.
Define, implement and monitor KPI's and target to drive efficiency improvements within the local I.T.

Service advocate contact vs service desk associate skills

Common service advocate contact skills

Patients, 16%
Patient Appointments, 15%
Telephone Inquiries, 15%
Inbound Calls, 10%
Health System, 9%
Customer Service, 8%

Common service desk associate skills

Service Desk, 19%
Customer Service, 12%
Sales Floor, 10%
Front End, 10%
Customer Calls, 9%
Customer Care, 9%

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Office and Administrative Industry
Service Advocate Contact
Service Advocate Contact vs Service Desk Associate

Updated January 8, 2025

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