Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service center technicians and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $36,643 average annual salary of a service center technician.
The top three skills for a service center technician include strong customer service, customer service and troubleshoot. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.
| Service Center Technician | Service Desk Analyst | |
| Yearly salary | $36,643 | $45,397 |
| Hourly rate | $17.62 | $21.83 |
| Growth rate | 8% | - |
| Number of jobs | 129,827 | 55,828 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Average age | 44 | 37 |
| Years of experience | 12 | - |
A service center technician provides customer support on field visits. They manage installation, repair, and debugging on-site. They must listen to customers' concerns to identify problems. Typically, they work with a technician team.
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
Service center technicians and service desk analysts have different pay scales, as shown below.
| Service Center Technician | Service Desk Analyst | |
| Average salary | $36,643 | $45,397 |
| Salary range | Between $27,000 And $49,000 | Between $30,000 And $67,000 |
| Highest paying City | Dartmouth, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Ernst & Young | The Citadel |
| Best paying industry | Technology | Technology |
There are a few differences between a service center technician and a service desk analyst in terms of educational background:
| Service Center Technician | Service Desk Analyst | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Most common major | Business | Information Technology |
| Most common college | - | - |
Here are the differences between service center technicians' and service desk analysts' demographics:
| Service Center Technician | Service Desk Analyst | |
| Average age | 44 | 37 |
| Gender ratio | Male, 71.9% Female, 28.1% | Male, 74.4% Female, 25.6% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% |
| LGBT Percentage | 1% | 13% |