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The differences between service center technicians and service technician leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service center technician and a service technician lead. Additionally, a service technician lead has an average salary of $104,707, which is higher than the $36,643 average annual salary of a service center technician.
The top three skills for a service center technician include strong customer service, customer service and troubleshoot. The most important skills for a service technician lead are customer service, java, and infrastructure.
| Service Center Technician | Service Technician Lead | |
| Yearly salary | $36,643 | $104,707 |
| Hourly rate | $17.62 | $50.34 |
| Growth rate | 8% | 8% |
| Number of jobs | 129,827 | 144,132 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 35% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
A service center technician provides customer support on field visits. They manage installation, repair, and debugging on-site. They must listen to customers' concerns to identify problems. Typically, they work with a technician team.
Service technicians are skilled professionals who are responsible for installing and maintaining equipment used in the operations of an organization. These technicians are required to provide preventive maintenance on equipment and train maintenance personnel on the proper procedures to follow. They must assess customer complaints and negotiate appropriate compensation base on the severity of the situation. Service technicians must also lead a team of technicians in inspection and repair based on the Occupational Safety and Health Administration (OSHA) standards.
Service center technicians and service technician leads have different pay scales, as shown below.
| Service Center Technician | Service Technician Lead | |
| Average salary | $36,643 | $104,707 |
| Salary range | Between $27,000 And $49,000 | Between $66,000 And $164,000 |
| Highest paying City | Dartmouth, MA | San Francisco, CA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Ernst & Young | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a service center technician and a service technician lead in terms of educational background:
| Service Center Technician | Service Technician Lead | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service center technicians' and service technician leads' demographics:
| Service Center Technician | Service Technician Lead | |
| Average age | 44 | 44 |
| Gender ratio | Male, 71.9% Female, 28.1% | Male, 90.3% Female, 9.7% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 15.6% Asian, 1.7% White, 72.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |