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The differences between service center technicians and technical services engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service center technician, becoming a technical services engineer takes usually requires 4-6 years. Additionally, a technical services engineer has an average salary of $81,204, which is higher than the $36,643 average annual salary of a service center technician.
The top three skills for a service center technician include strong customer service, customer service and troubleshoot. The most important skills for a technical services engineer are customer service, technical support, and technical service.
| Service Center Technician | Technical Services Engineer | |
| Yearly salary | $36,643 | $81,204 |
| Hourly rate | $17.62 | $39.04 |
| Growth rate | 8% | 2% |
| Number of jobs | 129,827 | 217,103 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 66% |
| Average age | 44 | 41 |
| Years of experience | 12 | 6 |
A service center technician provides customer support on field visits. They manage installation, repair, and debugging on-site. They must listen to customers' concerns to identify problems. Typically, they work with a technician team.
A technical services engineer is responsible for assisting customers on their systems and network issues, providing them the best technical solutions, and guiding them on step-by-step procedures for troubleshooting. Technical services engineers must have excellent communication and technical skills, especially on identifying customers' system failures by asking them a few questions. They also escalate high-level complaints to internal teams, ensuring that they present the client's issues for reference. A technical services engineer also handles systems configuration and recommending process improvement techniques to optimize network infrastructure.
Service center technicians and technical services engineers have different pay scales, as shown below.
| Service Center Technician | Technical Services Engineer | |
| Average salary | $36,643 | $81,204 |
| Salary range | Between $27,000 And $49,000 | Between $57,000 And $115,000 |
| Highest paying City | Dartmouth, MA | San Francisco, CA |
| Highest paying state | Massachusetts | Washington |
| Best paying company | Ernst & Young | Apple |
| Best paying industry | Technology | Technology |
There are a few differences between a service center technician and a technical services engineer in terms of educational background:
| Service Center Technician | Technical Services Engineer | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 66% |
| Most common major | Business | Chemical Engineering |
| Most common college | - | Northwestern University |
Here are the differences between service center technicians' and technical services engineers' demographics:
| Service Center Technician | Technical Services Engineer | |
| Average age | 44 | 41 |
| Gender ratio | Male, 71.9% Female, 28.1% | Male, 88.0% Female, 12.0% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 11.4% White, 71.1% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 1% | 5% |