Field Technical Service Representative-Metal Packaging
Service representative job in Buffalo, NY
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals.
CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division.
Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada.
Position Overview:
This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.
Job Responsibilities:
Providing problem-solving leadership on technical and quality matters relating to food can and end performance
Managing the overall technical interface between the Food Division and their customers
Support customers in all technical aspects of the business including current packages and new package development
Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
Interact directly with customer and internal manufacturing operations
Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
Extensive travel (Up to 80%) will be required to service customer needs
The ideal candidate would possess the following attributes:
BA/BS degree in Food Science, Engineering, Packaging or a related discipline
2+ years in a packaging manufacturing environment, food production or a similar industry.
Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required.
Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization.
Demonstrated ability to effectively manage multiple projects to completion
Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual
Well organized and detail oriented with good time management skills
Strong PC skills are a must, especially using Word, Outlook, and Excel.
Committed to on-going personal development and career growth
Knowledge and/or certification in Six Sigma is a bonus
Physical Requirements
While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl.
The associate may lift and/or move up to 30 lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Working Conditions
Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office.
While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic.
The associate may be exposed to a wide range of temperatures.
The noise level is frequently loud.
*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits:
Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
Wraparound Care Coordinator
Service representative job in Buffalo, NY
The Wraparound Care Coordinator provides home-based services to assist youth and families within the Erie County System of Care and who are receiving services through Erie County Department of Social Services. Care Coordination is provided through strength-based, individualized service planning. Linkages, coordination, and monitoring of services to improve and promote family stability are the focus of services.
Major Responsibilities/Activities:
Provides home based services to families in Erie County utilizing the MiiWrap Care Coordination model
Utilizes a strengths-based family driven approach to services
Partners with children, parents, guardians, Erie County Department of Social Services and service providers to create a comprehensive Plan of Care and identify any additional services the family may benefit from
Conducts assessments throughout duration of the case
Provides education, care coordination, and community linkages as appropriate
Conducts face to face contacts with families
Conducts Child and Family Team meetings each month
Participates in trainings required by stakeholders and agency
Maintains timely and accurate documentation in two systems
Other duties as deemed appropriate
Competencies:
Solid writing and verbal communication
Strong engagement skills and ability to engage with diverse populations
Flexibility related to scheduling
Familiarity with computer applications (i.e. Word, Excel, Outlook)
Familiarity with Fidelity EHR and Connections are a plus
Bi-lingual ability is a plus
Motivational Interviewing skills are a plus
Minimum Requirements:
Bachelor's Degree or Master's Degree in a human services related field plus 1 year experience in a professional or internship human services setting. *Experience must be providing direct care services or linkage services to at risk youth/children and families.
Valid NYS Driver's License and adequate auto insurance
Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
Hours: Flexible schedule based on clients' needs.
Competitive pay rate of $21.512 per hour based on a 37.5 hour work week
CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.
Paid Time Off (PTO)
-20 PTO Days (25 Days After Five Years of Employment)
-14 Paid Holidays (includes 2 flex holidays)
- Bereavement: Four Paid Days
- Paid Jury Duty
Employer Paid Life Insurance
Medical, Two Plan Options
Dental, Two Plan Options
Vision Insurance
Wellness Program and Incentives
Health Savings Account (HSA) and Quarterly Employer-Contributions
Healthcare Flexible Spending Account (FSA)
Dependent Care FSA Retirement
Employee Referral Bonus
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
403(b) Right Away and Employer-Contributions After Two Years
Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
Know Your Customer
Service representative job in Buffalo, NY
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
New Account Representative with Anti money laundering experience
(AML) and prior work experience in financial sector. At least 3 years
experience opening new accounts.
New Account Representative requires:
Know your customer (KYC)
Read/Write Spanish
Knowledge of Excel, Word and Access
New account opening (Individual/Joint, Corporations,Offshore, LLC, Partnership, Estate, etc...)
Account documentation review experience-(Tax forms W-8,W-9 Corporate
Resolutions, Articles of Incorporation, Articles of Association,
By-Laws, Financial Statements, Certificate of Incorporation or
Commercial Registry
AML documentation
New Account Representative duties:
Conduct Due diligence and Know Your Customer (KYC) research for
clients, as part of the business-wide Anti-Money Laundering (AML)
Compliance remediation process.
• Analysis of accounts and client information according to prescribed internal control policies and procedures
.• Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes.
• Execute and review negative media alerts from client screening and escalate where necessary
.• Package client due diligence research and documentation for review by Relationship Managers.
• Meet production target volumes and dates as advised
Additional Information
$25/HR
6 months
Customer Experience Representative
Service representative job in Tonawanda, NY
Customer Experience Representative Compensation: $23.00-$25.00 per hour What We Are Looking For The Customer Experience Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to all NOCO customers. They will handle both inbound and outbound calls, providing excellent customer service by addressing inquiries, resolving issues, and offering information about our products and services. This role requires effective communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. They will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.
What You Will Do
* Respond to incoming customer calls and make outbound calls to existing and potential customers to provide information and follow up on inquiries.
* Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
* We'll help you develop the skills to get comfortable in your role in resolving service issues and account billing.
* Use your adaptability, organization, and resourcefulness to support your customers through a range of resolutions.
* Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.
* Work directly with customers to provide solutions and recommend NOCO products and services to fit their needs.
* Identify opportunities for cross selling and upselling.
* Collect and enter orders for new or additional products or services.
* Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
* Ensure that appropriate actions are taken to resolve customers' problems and concerns.
* The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way.
* Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* One-on-one time with department leaders and additional support will give you everything you need to create a streamlined process for your customers and yourself.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.
NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What You Will Need
* High school diploma or equivalent.
* 2-3 years of customer service/sales experience required.
* Excellent communication skills including active listening.
* Comfortable upselling and cross selling products.
* Service-oriented and able to resolve customer grievances.
* Proficient computer skills with the ability to learn new software.
* Good time management skills to prioritize and plan work activities.
* Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
* Has a service orientation; is actively looking for ways to help people.
* Identifies and resolves problems in a timely manner.
* Reacts well under pressure and treats others with respect.
* Works efficiently and effectively, both independently and as a team to ensure call standards.
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
What We Offer
* Competitive compensation package
* Generous medical insurance offerings
* Dental and vision plans
* Company-paid life insurance
* Company-paid short-term disability
* 401(k) with company match
* Health savings accounts
* Generous Paid Time Off policies
* 7 paid holidays
* Employee and family assistance program
* Company-paid training
* Safety incentives
* Years of service incentives
Client Service Representative
Service representative job in Buffalo, NY
Avalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we're way more than just legal copy pros. Our team of 200 - located across the U.S. in eight offices in six states - includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings!
Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you're a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now!
Job Summary:
Client Service Representatives are the "face" of Avalon, acting as the first point of contact to help facilitate client projects and guide them in the right direction. Their role involves initiating client orders through effective call handling, email management, and precise data entry of client instructions to pass along to production. CSR's have the responsibility of maintaining strong client relationships and ensuring their requirements are comprehensively addressed with care and professionalism. Serving as an essential bridge between clients and the production and sales teams, CSR's oversee all client communications within the department, managing the process seamlessly from initiation to completion.
Schedule:
•Monday - Friday, 8:00 am - 4:00 pm
Job Responsibilities:
Greet walk in clients, visitors, and guests that enter our secure facility.
Screen and direct necessary client emails and calls to appropriate Avalon team members.
Respond and manage client communications through email, Microsoft Team calls, and online submissions.
Consult and ask fundamental questions to collect project details and instructions for production.
Work closely with supporting Avalon team members for estimating, new client paperwork, and other administrative transactions.
Final check the completion of all client projects before being picked up, shipped, or delivered.
Review final project instructions and submittal of invoice to client.
Will be required to pickup or deliver a client project, utilizing the provided company vehicle.
Skills and Abilities:
Demonstrates proficient time management and problem-solving skills.
Communicates information clearly and efficiently to both clients and team members (both written and verbally).
Quick to grasp new concepts, process workflows, and basic understanding surrounding the services Avalon offers.
Detail-oriented and process-driven when adhering to standard operating principles.
Positive attitude and able to overcome challenging and fast-paced obstacles.
Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc.
Proficiency in Windows 10, Microsoft Outlook, Microsoft Teams, and NetSuite preferred.
Participate in continuing education and professional development programs.
Education and Experience:
Minimum of a high school diploma, associate's degree in business or related field preferred
2 years of proven experience as a customer service rep, sales/admin assistant.
Physical Requirements:
Standing for long periods of time
Making and receiving phone calls.
Must be able to lift 50 pounds at times.
Driving a motor vehicle
So, are you ready to click that button and take the next step in your career? We hope so!
Auto-ApplyEmergency Services Representatives
Service representative job in West Seneca, NY
National Fuel is currently seeking Emergency Services Representatives for an outstanding career opportunity in our Operations Clerical department located at our Mineral Springs Service Center in West Seneca, NY. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today. PRIMARY RESPONSIBILITIES: Accurately relaying information regarding customer service and emergency situations to employees working in the field using radios or telephones, in a dispatch role * Responding to customer calls regarding gas emergencies * General clerical work including data entry, gathering data and creating reports, maintaining various maps and service line records and operation of office equipment * Candidates must be available to work a flexible schedule that includes evenings, nights, weekends and holidays. Candidates MUST be available to work ALL of the following schedules: *
7:30 a.m. - 4:00 p.m. * 1:30 p.m. - 9:30 p.m. * 11:30 a.m. - 7:30 p.m. * 4:00 p.m. - 12:00 a.m. * 12:00 p.m. - 8:00 p.m. * Midnight - 8:00 a.m. This position is an integral part of a 24-hour, 7-day per week operation and schedule changes may occur with short notice MINIMUM QUALIFICATIONS: * High school diploma or equivalent * Excellent communication and customer service skills. Demonstrate attention to detail, organizational skills, and multitasking are required * Strong Microsoft Office (Word and Excel) skills PREFERRED QUALIFICATIONS: * Emergency services background * Experience in a phone center or customer service environment ABOUT NATIONAL FUEL: National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA. COMPENSATION AND BENEFITS: This is a position within the Company's collective bargaining unit with a starting hourly rate of pay of $26.65, after 6 months $28.40/hr, and 1 year $31.36/hr. National Fuel offers a comprehensive benefits package including the following: * Medical and Prescription Drug Coverage · Parental Leave for Mothers and Fathers · Dental Coverage · Tuition Reimbursement · 401(k) with Company Match · Life Insurance · Company Funded Retirement Savings Account · Flexible Spending Account · Paid Vacation, Company Holidays & Sick Time · Charitable Giving Programs HOW TO APPLY: The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to **************** by December 23, 2025. Attachments with a .docm extension will not be accepted. Please reference position #25-056NY - Emergency Services Rep in the subject line of your email.
Easy ApplyCustomer Success Rep
Service representative job in West Seneca, NY
At Sonwil, our enduring mission is to deliver high value, performance driven logistics solutions. We've done just that for over 40 years while building trusted partnerships with the likes of North America's largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to shape the future of the supply chain and deliver sustainable solutions for future generations to come.
Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost?effective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics' commitment to top-tier service.
Duties and Responsibilities
Act as the main point of contact for customers seeking updates on a shipment
Act as a point of contact regarding customer issues to internal stakeholders
Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues
Maintain strong relationships with current and prospective shippers
Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience
Proactively identify problems and implement effective solutions
Provide exemplary customer service assistance through telephone and email interactions by solving customer problems
Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update
Ensure accurate and timely order and data entry
Generate and evaluate reports, as needed
Other duties as assigned
Qualifications
Associate's degree preferred but not required
High level multi-tasking ability with strong organizational skills
Enthusiasm and high energy
"People person," friendly, outgoing, and confidence is a must
Willingness to work in a team environment, but able to conduct themselves and their work independently
Transportation or Logistics background a plus but not required
Safety Requirements
Must be able to work in an office setting
Physical Requirements
This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds.
NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Direct reports
None
Please note that base pay offered may vary depending on job-related knowledge, skills and experience.
Auto-ApplyCustomer Service Advisor - Migrant Help
Service representative job in Buffalo, NY
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
Sr. Call Center Rep (Buffalo Region) - Escalations Experience - $30/hour
Service representative job in Buffalo, NY
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel and rental car for this training. Summary of Role:
The Member Advocate serves as a trusted advisor, empathetic listener, and service professional, delivering world-class support with a hospitality-driven approach. This role is designed to elevate the member experience by blending financial expertise with the warmth and attentiveness found in the best hospitality environments. Member Advocates engage members in meaningful, consultative conversations that uncover needs, offer tailored solutions, and build lasting relationships.
Member Advocates are empowered to resolve issues independently at first contact, leveraging advanced problem-solving skills and digital fluency to navigate systems efficiently. They handle sensitive and complex interactions with care, ensuring every member feels heard, understood, and valued. Member Advocates are also champions of continuous improvement, always seeking ways to enhance service delivery, efficiency, and member outcomes.
Essential Job Functions/Responsibilities:
Provide exceptional service by actively listening, demonstrating empathy, and resolving member inquiries with professionalism and accuracy.
Resolve issues at first contact whenever possible, using sound judgment, resourcefulness, and a thorough understanding of internal policies and procedures.
Manage inbound calls, chats, and / or emails related to account information, transactions, digital banking, and financial products.
Proactively educate members on Broadview's products, services, and digital tools, identifying opportunities to enhance financial wellness and deepen relationships.
Maintain a thorough understanding of Broadview policies, procedures, and compliance requirements to ensure accurate and secure handling of member information.
Navigate multiple banking systems and technologies to research, resolve, and document member interactions efficiently and securely while ensuring compliance with regulatory requirements and internal controls on handling member data and financial transactions.
Meet or exceed performance metrics and KPIs, including but not limited to, quality assurance, call handle time, member satisfaction, productivity, and service excellence goals.
Continuously seek opportunities to improve service delivery, streamline processes, and enhance member outcomes.
Collaborate with team members and leadership to support a positive, solutions-oriented culture and contribute to ongoing process improvements.
Participate in ongoing training and development to strengthen product knowledge, technical proficiency, and communication skills.
Minimum Job Qualifications:
Associate's degree or equivalent experience (a combination of education and relevant work experience will be considered).
Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment.
Demonstrated ability to resolve issues independently and efficiently, with a focus on first contact resolution.
Strong proficiency in navigating banking technologies and digital platforms.
Lending certification is a plus.
Ability to work a structured schedule that includes evenings and weekends.
Starting Compensation: $30.00/hr., plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
Auto-ApplyCustomer Solutions Representative
Service representative job in Buffalo, NY
As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts.
What You Need to Do:
-Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them.
-Help follow up on sales leads with both new and old customers.
-Take calls and emails from customers and answer them.
-As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team.
-Look into what customers are saying and help the sales team figure it out.
-Find ways to improve sales methods and accuracy and make those changes.
Required Skills;
Simple:
A high school diploma
2 or more years of work with Microsoft Office
2 or more years of work in customer service
English read, write, and speak well
Associate's degree in a business or technical field is preferred.
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
2 or more years of work with a CRM program like Salesforce
Associate's degree in a business or technical field is preferred.
2 or more years of work with a CRM program like Salesforce
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
Specialist, Self Directed Services
Service representative job in Amherst, NY
Hourly Pay Range:
$18.70-$21.02
Shift:
Monday-Friday 8:30am-4:00pm
Performs various tasks to help approve and maintain accurate records for the Self-Direction Department.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
• Approve reimbursement requests in compliance with self-direction rules and approved budgets
• Scan and upload paper reimbursements that are sent to the office
• Review and approve service records in accordance with departmental policies.
• Assist with staff trainings/retraining's regarding the use of eVero.
• Work with FI-Representative and staff to resolve any issues relating to these entries.
• Tracks 6-month/annual DSP evaluations. Sends notice to FI-Representative to complete -OR- specialist sends link to family in eVero and notifies reps for corresponding individuals caseload
• Tracks and ensures staff complete annual trainings in Relias
• Specialists complete/maintain active list of all staff requesting additional hours that reps could access to provide information to families as needed.
• Assist teammates with office tasks as needed
• Sorts and distributes team mail
• Complies with all agency policies and procedures
• Other duties as assigned
MINIMUM QUALIFICATIONS:
• High School diploma or equivalent and 1-2 years' experience or combination of experience and education
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities
Why People Inc.?
When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.
Reservation Agent | Buffalo Marriott HARBORCENTER
Service representative job in Buffalo, NY
Handle guest complaints ensuring guest satisfaction.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Maintain complete knowledge at all times of:
o All hotel features/services, hours of operation.
o All room types, numbers, layout, decor, appointments and location.
o All room rates, special packages and promotions.
o Daily house count and expected arrivals/departures.
o Room availability status for any given day.
o Scheduled daily group activities.
o Yield management strategies that are in place.
o Hotel and departmental policies and procedures.
Process all reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through corporate reservations center or travel agencies.
Sell the best rated room to meet the guest's needs; maximize rate for all reservations.
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits according to Accounting policies and with proper authorizations.
Verify all reservation information with caller to ensure accuracy.
Set up group room blocks in the system. Book group reservations and input rooming lists against the room block.
Monitor group cut-off dates and review with Sales or group contact. Return all unused rooms to general room inventory after group's cut-off date.
Review group resumes and convey all pertinent information in the system to appropriate personnel 48 hours prior to group's arrival.
Assist in Front Office areas as assigned
Responsibilities: Provide superior guest services to include providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, deadlines and information; process all payments according to established hotel requirements. Coordinate all aspects of group room block entry into the reservations system. Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications:
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Job Type: Full-time
Pay: $17 per hour
Work Location: In person,
Benefits:
Health insurance
Paid time off
8 Paid holidays
Marriott Hotel Discounts
2 Complimentary night hotel stays per year at any Shaner Hotel property
1 Complimentary meal per shift worked
Located on bus and metro routes.
Auto-ApplyFT Customer Service 2p-9p #7475
Service representative job in Batavia, NY
We are searching for friendly and energetic part-time & full-time Customer Service Team Members to join our Tim Hortons team at 20 Main St, in Batavia, NY on the Evenings shifts (2pm-9pm) including week ends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.
In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills.
Hospitality & Customer Service:
• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
• Ensure coffee and products are always fresh and accurate by following our REV procedures.
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
• Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
• Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
• Maintain speed of service targets by working efficiently and meeting customers' needs.
Restaurant Operations:
• Adhere to all operational standards and guidelines for product preparation.
• Prepare all products accurately by following the order monitor.
• Communicate showcase and product needs to ensure availability for customers.
• Regularly monitor and record temperatures of required products.
• Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Policies & Procedures:
• Follow all restaurant policies, procedures, and standards.
• Practice proper hand washing techniques and adhere to sanitation guidelines.
• Complete all sanitation tasks as outlined.
Health & Safety:
• Work in compliance with occupational health and safety legislation.
• Follow safe work practices and procedures.
• Use required personal protective equipment.
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
• Operate equipment and machinery safely to ensure the well-being of everyone.
Qualifications:
• Excellent customer service skills with a friendly and welcoming attitude.
• Ability to work in a fast-paced environment with a sense of urgency.
• Strong communication and interpersonal skills.
• Ability to work on a team and with multiple employees.
• Attention to detail and ability to accurately process orders.
• Willingness to assist with training new employees.
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes.
Physical:
Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from
below temperatures and high heat temperatures, and to verbally communicate to exchange information.
Vision:
See in the normal visual range with or without correction.
Hearing:
Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders.
Other: Regular and predictable attendance is an essential function of this job.
This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.
NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed.
Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Sales and Service Specialist
Service representative job in Buffalo, NY
The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
Ensure optimal operational efficacies to provide customers the best rental car experience
Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
Assist customers with various post rental inquiries that involve the rental and billing process
Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
Professional Experience:
Ability to work in a fast-paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
Previous customer service.
Strong time management and organizational skills are required
Computer literate and detailed orientated.
Must have a valid driver's license with an acceptable driving record
Wages: $17/hr.
Knowledge:
Customer service resolution practices
Excellent communication techniques
Sales Management/Coaching ability
Skills:
Demonstrate good written and oral communication skills.
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Proven experience of working well within a team.
Ability to work flexible shifts including weekends and holidays; and work overtime as required.
Willing to work outdoors during all weather conditions.
Assist with special administrative projects when needed.
Ability to stand for long periods of time.
Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
Auto-ApplyProduction Services Specialist
Service representative job in Niagara Falls, NY
The Production Services Specialist is responsible for the setup, operation, removal and maintenance of all production service equipment needed for the production of concerts and events. In addition, the employee must be able to modify and reconfigure production services equipment as required by performers, or events, and engineer all technical aspects of the equipment. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Assist in the load-in and load out of live bands and other entertainment.
2. Setup all audio, lighting, rigging, staging, backline and video for performances, based on event technical riders and other on-site event needs.
3. Setup video equipment and screens necessary for visual presentations and productions.
4. Coordinate sound-checks and rehearsals for live performances.
5. Responsible for troubleshooting problems with theatrical equipment including but not limited to audio, lighting, rigging, staging, backline and video.
6. Operate theatrical equipment during live shows and other events including but not limited to audio, lighting, rigging, staging, backline and video systems. Will act as a lead specialist in any one or more of those Technical areas.
7. Take direction and live cues from stage managers and/or Production Services Manager.
8. Assist bands, performers and event producers with other show related needs necessary for the successful production of an event.
9. Perform routine and preventive maintenance on Production Services equipment.
10. Work independently without direct supervision.
11. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
12. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
13. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
14. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
15. Attend all necessary meetings.
16. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or its equivalency required.
3. Four (4) years' experience in the set-up, operation, removal and maintenance of any one or more of the following technical areas: audio, lighting, rigging, staging, backline and video or Hotel AV.
4. Intermediate knowledge of technical theatre and its components as well as skill sets and knowledge of theatrical equipment and principals.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Must have the ability to deal effectively and interact well with the customers and employees.
3. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino.
2. Must be able to lift up to fifty (50) pounds.
3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.
Salary Starting Rate:$21.35
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
Auto-ApplyKnow Your Customer
Service representative job in Buffalo, NY
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
New Account Representative with Anti money laundering experience
(AML) and prior work experience in financial sector. At least 3 years
experience opening new accounts.
New Account Representative requires:
Know your customer (KYC)
Read/Write Spanish
Knowledge of Excel, Word and Access
New account opening (Individual/Joint, Corporations,Offshore, LLC, Partnership, Estate, etc...)
Account documentation review experience-(Tax forms W-8,W-9 Corporate
Resolutions, Articles of Incorporation, Articles of Association,
By-Laws, Financial Statements, Certificate of Incorporation or
Commercial Registry
AML documentation
New Account Representative duties:
Conduct Due diligence and Know Your Customer (KYC) research for
clients, as part of the business-wide Anti-Money Laundering (AML)
Compliance remediation process.
• Analysis of accounts and client information according to prescribed internal control policies and procedures
.• Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes.
• Execute and review negative media alerts from client screening and escalate where necessary
.• Package client due diligence research and documentation for review by Relationship Managers.
• Meet production target volumes and dates as advised
Additional Information
$25/HR
6 months
Client Service Representative
Service representative job in Buffalo, NY
Avalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we're way more than just legal copy pros. Our team of 200 - located across the U.S. in eight offices in six states - includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings!
Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you're a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now!
Job Summary: Client Service Representatives are the "face" of Avalon, acting as the first point of contact to help facilitate client projects and guide them in the right direction. Their role involves initiating client orders through effective call handling, email management, and precise data entry of client instructions to pass along to production. CSR's have the responsibility of maintaining strong client relationships and ensuring their requirements are comprehensively addressed with care and professionalism. Serving as an essential bridge between clients and the production and sales teams, CSR's oversee all client communications within the department, managing the process seamlessly from initiation to completion. Schedule: •Monday - Friday, 8:00 am - 4:00 pm Job Responsibilities:
Greet walk in clients, visitors, and guests that enter our secure facility.
Screen and direct necessary client emails and calls to appropriate Avalon team members.
Respond and manage client communications through email, Microsoft Team calls, and online submissions.
Consult and ask fundamental questions to collect project details and instructions for production.
Work closely with supporting Avalon team members for estimating, new client paperwork, and other administrative transactions.
Final check the completion of all client projects before being picked up, shipped, or delivered.
Review final project instructions and submittal of invoice to client.
Will be required to pickup or deliver a client project, utilizing the provided company vehicle.
Skills and Abilities:
Demonstrates proficient time management and problem-solving skills.
Communicates information clearly and efficiently to both clients and team members (both written and verbally).
Quick to grasp new concepts, process workflows, and basic understanding surrounding the services Avalon offers.
Detail-oriented and process-driven when adhering to standard operating principles.
Positive attitude and able to overcome challenging and fast-paced obstacles.
Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc.
Proficiency in Windows 10, Microsoft Outlook, Microsoft Teams, and NetSuite preferred.
Participate in continuing education and professional development programs.
Education and Experience:
Minimum of a high school diploma, associate's degree in business or related field preferred
2 years of proven experience as a customer service rep, sales/admin assistant.
Physical Requirements:
Standing for long periods of time
Making and receiving phone calls.
Must be able to lift 50 pounds at times.
Driving a motor vehicle
So, are you ready to click that button and take the next step in your career? We hope so!
Auto-ApplyResidential Customer Service Representative
Service representative job in Tonawanda, NY
Company: NOCO Energy Corp Residential Customer Service Representative Compensation: $20.00-$25.00 per hour Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused.
At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today.
What We Are Looking For
The NOCO Residential Customer Service Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to our NOCO HVAC customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting any issues with our products and services. You will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review
What You Will Do
* Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
* Work directly with customers to provide solutions and recommend home products and services to fit their needs.
* Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff.
* Provide information on services offered, pricing, and scheduling availability.
* Collect and enter orders for new or additional products or services.
* Make outbound calls to customers to confirm appointments, provide updates on service timings, and inform them of any changes or delays.
* Follow up with customers post-service to ensure satisfaction and address any further concerns.
* Initiate outbound calls to follow up on service completion, gather customer feedback, and promote additional services or maintenance plans.
* Update customer information and service histories in the company's database.
* Act as a liaison between customers, technicians, and the company's management team.
* Coordinate and schedule technicians for service calls, maintenance, and install.
* Monitor technicians' locations and statuses to ensure efficient routing and timely arrival at job sites.
* Adjust schedules in response to emergencies or urgent service requests.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.
NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What You Will Need
* High school diploma or equivalent
* 2-3 years of customer service, preferably in HVAC or related industry
* Dispatching experience preferred
* Ability to confidently make outbound calls, handle potential objections, and engage customers effectively
* Excellent communication skills including active listening
* Service-oriented and able to resolve customer grievances
* Proficient computer skills with the ability to learn new software
* Good time management skills to prioritize and plan work activities
* Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
* Has a service orientation; is actively looking for ways to help people.
* Identifies and resolves problems in a timely manner
* Reacts well under pressure and treats others with respect
* Works efficiently and effectively, both independently and as a team to ensure call standards
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
What We Offer
* Competitive compensation package
* Generous medical insurance offerings
* Dental and vision plans
* Company-paid life insurance
* Company-paid short-term disability
* 401(k) with company match
* Health savings accounts
* Generous Paid Time Off policies
* 7 paid holidays
* Employee and family assistance program
* Company-paid training
* Safety incentives
* Years of service incentives
Customer Service Advisor - Migrant Help
Service representative job in Buffalo, NY
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
Customer Success Rep
Service representative job in Buffalo, NY
Job Description
At Sonwil, our enduring mission is to
deliver high value, performance driven logistics solutions
. We've done just that for over 40 years while building trusted partnerships with the likes of North America's largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to
shape the future of the supply chain and deliver sustainable solutions for future generations to come
.
Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost effective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics' commitment to top-tier service.
Duties and Responsibilities
Act as the main point of contact for customers seeking updates on a shipment
Act as a point of contact regarding customer issues to internal stakeholders
Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues
Maintain strong relationships with current and prospective shippers
Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience
Proactively identify problems and implement effective solutions
Provide exemplary customer service assistance through telephone and email interactions by solving customer problems
Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update
Ensure accurate and timely order and data entry
Generate and evaluate reports, as needed
Other duties as assigned
Qualifications
Associate's degree preferred but not required
High level multi-tasking ability with strong organizational skills
Enthusiasm and high energy
"People person," friendly, outgoing, and confidence is a must
Willingness to work in a team environment, but able to conduct themselves and their work independently
Transportation or Logistics background a plus but not required
Safety Requirements
Must be able to work in an office setting
Physical Requirements
This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds.
NOTE:
The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Direct reports
None
Please note that base pay offered may vary depending on job-related knowledge, skills and experience.
M-F 8:30am-5pm