Shift leader jobs in Chico, CA - 189 jobs

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Training & development Vision insurance Looking for a great work environment where youre able to grow, be successful and empower fellow workers? Can you communicate clear expectations and validate that high standards are being achieved. If this sounds like you, were searching for great leaders to help the TBar thrive! Be a front runner within our company, apply today! Whats In IT For You? Looking for a nice paycheck? Weve got you covered! (Better than competitive starting wage + tips, starting at $20-$22/hour!). But theres so much more! Medical insurance 401(k) matching Paid Time Off Unlimited advancement opportunities with a growing company What You Can Bring to The TBar A passion for guest service. A friendly personality. A desire to learn new skills. An appreciation to serve healthy food and amazing tea

Benefits/Perks Paid Time Off Employee Assistance Program Health Benefits (if applicable/qualified) Free Meals and Employee Discounts Flexible Schedule Ongoing Training Company OverviewWing Zone is a dynamic, Fast Casual restaurant company with over 100 shops, with an aggressive growth plan. We are currently sourcing for a Shift Lead to be based in one of our Las Vegas corporate shops. Wing Zone is a fast-paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you. We are a company that understands that our most important asset is our people! Everyone is valuable, and every contribution counts! Shift Lead Job SummarySharing Our Passion One Wing at a Time: Accomplishing the Wing Zone mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile. Shift Lead Responsibilities Delegate duties and fairly assign specific tasks to ensure Team Members are prepared for our guests. Contributes to a team environment by recognizing and reinforcing individual and team accomplishments. Follow inventory control procedures and guidelines. Follows all Wing Zone procedures and operational policies, cash handling, sanitation, and safety/security, to ensure the safety of all Team Members and guests during each shift. Assist with labor management costs. Acts with integrity, honesty, and knowledge to promote the Wing Zone values and culture. Must demonstrate proficiency in all areas of shop operations to assist where needed during assigned shifts. Maintain cleanliness and organization throughout the shop and ensure proper setup and breakdown of all areas, including the dining room, restrooms, cold stations, grill, and prep areas. Work as a team to prepare for each shift. Ability to manage time effectively while meeting all job responsibilities. Maintains a positive work environment for Team Members and guests during each shift. Shift Lead Qualifications Excellent guest service skills are required. Must be able to take direction and delegate responsibilities. Ability to work in a fast-paced environment. Team-oriented, adaptable, dependable, and strong work ethic. Ability to communicate effectively to help keep all Team Members informed. Flexible schedule; could include nights and weekends. At least 16 years of age. Compensation: $17.00 per hour Great wings and incredible flavor are what we do. We've been doing this since 1991. Over the years, we've gone from a dream at the University of Florida to a growing brand in over 60 locations throughout the United States and abroad. As Wing Zone continues to grow, with new franchise locations opening across the country, we've been named as one of the fastest-growing franchise concepts in the industry by Inc. Magazine, Success Magazine, and Entrepreneur Magazine. We've even been featured on the Food Network, ESPN, CNBC, and Fox Business News.

Job Description The Shift Manager (SM) supports the Restaurant General Manager (RGM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Shift Manager helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification). All levels of Shift Managers, regardless of their level, are responsible for the following key duties: Maintains inventory by performing Daily and Weekly inventory inspections Manages cash control per the policy manual and counts cash on hand, at shift changes and at closing, to determine shortages or overages and prepares bank deposits. Reviews and approves invoices. Track and record waste Conduct table visits Motivates and directs Team Members to exceed Guest expectations with accurate, fast, and friendly service in clean surroundings Fix bottle necks, call chicken drops, and monitor speed of service ENSURE product quality and all standards are on the shift Coaches, trains, and develop team members around processes and procedures at each station including LTOs Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines Reviews restaurant results to identify successes and areas for improvement Ensure that the restaurant upholds operational and brand standards Additional Responsibilities and Requirements Based on Shift Manager Level As Shift Managers progress through different levels, they take on additional responsibilities: Shift Level 1: Availability: At least 3 days per week, with a minimum of one full shift (opening, mid, and/or close). Responsibilities: Runs a minimum of 1 shift on their own per week. Expected Knowledge: Basic understanding of Labor Percentage and its impact on operations. Shift Level 2: Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week. Responsibilities: o Runs shifts independently, including managing team members and ensuring operations are smooth. o Take responsibility and complete Inventory Processes and manage stock levels. o Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels. o Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly. Expected Knowledge: o Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric. o Experience managing inventory processes and order planning. Shift Level 3: Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (opening, mid, and/or close). Must be available to close 3 days per week. Responsibilities: Runs shift independently with minimal supervision. Completes Inventory Processes and Food Orders. Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality. Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality. Expected Knowledge: Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals. Strong inventory management skills. Ability to adjust staffing and inventory based on business needs. Shift Level 4: Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays. Responsibilities: Runs shift independently and take on additional leadership and operational responsibilities. Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs. Supports team development and provides mentorship to junior Shift Managers. Oversee full shift operations and contribute to achieving restaurant performance goals. Expected Knowledge: Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability. Strong leadership skills, with the ability to coach and guide team members and other Shift Managers. Qualifications To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager: Core Qualifications (Applicable to All Shift Manager Levels) Passion for Excellence: A strong desire to positively impact the customer experience and uphold the highest standards of service in the Quick Service Restaurant (QSR) industry. Education and Experience: High School diploma or GED. Must be at least 18 years of age. ServSafe Certification is required. Communication Skills: Strong verbal communication skills, with the ability to listen attentively, understand others' perspectives, and respond clearly. Capable of influencing others and gaining commitment to maintain high operational standards. Mathematical Ability: Basic math skills to handle tasks such as counting change, totaling orders, and analyzing labor and food costs. Reasoning Ability: Ability to exercise sound judgment and make decisions based on situational needs and operational goals. Flexibility: Capable of handling day-to-day challenges confidently, adapting to multiple demands, and adjusting priorities quickly in a dynamic environment. Leadership: Proven ability to manage teams effectively, ensuring high customer satisfaction and smooth operations. Exhibits a positive and professional appearance, demeanor, and energy at all times. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equipment Fryers, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, thermalizer, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, batter mixer, cooking utensils, and drive through communication systems. Environmental Conditions The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes. The employee is subject to both environmental conditions; work activities both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time. The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals. The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

🎳 Join Our Team in Red Bluff, CA - Customer Service Team Shift Lead Wanted! 🎉 Team Size: 27 amazing teammates and growing! Are you a natural leader who thrives in a fast-paced, fun environment? We're looking for a Customer Service Team Shift Lead who is motivated, organized, and passionate about delivering top-tier guest experiences. This is your opportunity to lead from the front and be the face of our Front of House (FOH) operations! Position: Customer Service Team Shift Lead Reports to: Manager About the Role: As the Customer Service Team Shift Lead, you will oversee daily FOH operations and ensure an excellent guest experience through effective team leadership, staff development, and exceptional service standards. From managing birthday parties and tournaments to supervising leagues and team shifts, you'll be the go-to person for all things front desk. This role plays a crucial part in our overall success and requires strong leadership, communication, and operational skills. Key Responsibilities: Lead, train, coach, and evaluate FOH team members Oversee all league play and tournaments (open and league-based), coordinating with hosts and ensuring staff coverage Supervise and assign birthday party hosts and ensure guest satisfaction Serve as the point person for customer interactions, front desk operations, and scheduling logistics Collaborate with the scheduling team to meet staffing needs for all events Maintain high standards of customer service, team morale, and operational efficiency Monitor and manage inventory for customer bowling gear (shoes, house balls, lockers, socks, etc.) Ensure compliance with all California labor laws, including breaks and meal periods Open and close the facility, including till balancing and bank deposits Maintain a clean, safe, and harassment-free workplace Drive new ideas for leagues, group events, and community tournaments Qualifications: Must be 21 years of age or older Minimum 1 year of supervisory or management experience (preferred) Strong communication, leadership, and multitasking skills Comfortable making decisions under pressure Exceptional customer service focus Must have or be able to obtain the following certifications: FHC (Food Handler Certification) SHPT (Safe Hospitality Practices Training) RBS (Responsible Beverage Service Certification) Working Conditions: Environment includes hot (80-100°F) and cold (40-10°F) areas Exposure to cleaning chemicals, food allergens, and common kitchen elements Must be able to stand for long periods (2-6 hours) Frequent lifting (up to 50 lbs), bending, turning, and walking required Perks of Working With Us: Supportive team environment Leadership development and advancement opportunities Fun and dynamic workplace that's all about creating memorable guest experiences Employee discounts on food, bowling, and more! If you're ready to take the next step in your hospitality career and lead a team that makes people smile every day, apply now and roll with us at one of the most energetic and welcoming venues in Red Bluff!

Job Description SUMMARY: As a Shift Supervisor, you will be responsible for the supervision, mentorship training and motivation of all front-end team members in your venue. We are seeking energetic Leaders who exhibit a genuine spirit of Hospitality and strive to provide a warm and lasting impression on our guests, and a meaningful development path for our team members. ESSENTIAL JOB DUTIES ASSIGNED: Promptly greet and seat patrons as they arrive Collaborate with FOH and BOH TEAM to ensure a high-quality guest experience Practice and promote a strong culture of “Hospitality” Monitor accuracy of payment transactions, with special attention paid to those of our Tier Resort Benefit Card holders Accurately operate POS System as required Inspect and Test currency to avoid accepting counterfeit bills Assist with inventory requisitions and par management Practice & promote all applicable food service health safety regulations and procedures Oversee the onboarding, training and development of new and tenured team members Assist in the Evaluation of Staff Performance Address and take action to resolve complaints and issues from guests Practice & promote Responsible Beverage Service (RBS) policies Responsibly and accurately oversee the execution of daily financial reporting and reconciliation, including bank balancing, tip reports, correction/exception notices, etc. Other duties as assigned QUALIFICATIONS: To perform this job successfully, an individual must be able to multi-task while performing each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or ability required. Must pass initial drug screening, background investigation, random drug tests and credit check. Applicant must obtain training in food safety and responsible beverage service of the Casino's choosing. Strong leadership and successful supervision of food service operations Demonstrates a strong spirit of genuine hospitality; willingness to do whatever it takes to ensure a warm, lasting and positive guest experience. Proficient in effective training and development techniques and initiatives Ability to differentiate between “process” and “personality” management and execute both proficiently. Excellent communicator; strong command of verbal and written communications with respect to standard communication platforms and professional formats. Sound Critical Thinking skills: ability to analyze facts and data, weigh options and use sound judgement in executing solutions that are in the best interest of the operation and GCCR at large. Ability to perform all supervised positions at a proficient level EDUCATION / EXPERIENCE: High school diploma or GED Equivalent. A minimum of one (1) year in a F&B or Hospitality Leadership role and 3+ years of experience in varied Food & Beverage positions including Cashier, Server or Busser. Casino experience is a plus! LANGUAGE SKILLS: Ability to read, analyze and interpret documents, such as safety rules, operating and procedure manuals. Ability to effectively present information and response to questions from managers, clients, customers, and the general public effectively and courteously. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to interpret bar graphs and reports. REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Must have the ability to deal with problems, which may involve several concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. While performing the duties of this job, the individual is regularly required to talk and hear. The individual is also regularly required to bend; stand; walk; sit; and use hand/eye coordination. The Individual must be able to lift at least 50 pounds. The individual may be required to stand for 8 hours. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. When on the Casino floor, the noise level increases too loud. The individual must be able to work in a fast-paced environment and constantly keep customer satisfaction as their first priority. The Casino is a smoking environment and team members must be able to work in a smoke-filled atmosphere. PLEASE NOTE: This position requires availability to work on weekends and holidays. Tyme Maidu of Berry Creek Rancheria Preference Native American Preference

SUMMARY: As a Shift Supervisor, you will be responsible for the supervision, mentorship training and motivation of all front-end team members in your venue. We are seeking energetic Leaders who exhibit a genuine spirit of Hospitality and strive to provide a warm and lasting impression on our guests, and a meaningful development path for our team members. ESSENTIAL JOB DUTIES ASSIGNED: Promptly greet and seat patrons as they arrive Collaborate with FOH and BOH TEAM to ensure a high-quality guest experience Practice and promote a strong culture of “Hospitality” Monitor accuracy of payment transactions, with special attention paid to those of our Tier Resort Benefit Card holders Accurately operate POS System as required Inspect and Test currency to avoid accepting counterfeit bills Assist with inventory requisitions and par management Practice & promote all applicable food service health safety regulations and procedures Oversee the onboarding, training and development of new and tenured team members Assist in the Evaluation of Staff Performance Address and take action to resolve complaints and issues from guests Practice & promote Responsible Beverage Service (RBS) policies Responsibly and accurately oversee the execution of daily financial reporting and reconciliation, including bank balancing, tip reports, correction/exception notices, etc. Other duties as assigned QUALIFICATIONS: To perform this job successfully, an individual must be able to multi-task while performing each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or ability required. Must pass initial drug screening, background investigation, random drug tests and credit check. Applicant must obtain training in food safety and responsible beverage service of the Casino's choosing. Strong leadership and successful supervision of food service operations Demonstrates a strong spirit of genuine hospitality; willingness to do whatever it takes to ensure a warm, lasting and positive guest experience. Proficient in effective training and development techniques and initiatives Ability to differentiate between “process” and “personality” management and execute both proficiently. Excellent communicator; strong command of verbal and written communications with respect to standard communication platforms and professional formats. Sound Critical Thinking skills: ability to analyze facts and data, weigh options and use sound judgement in executing solutions that are in the best interest of the operation and GCCR at large. Ability to perform all supervised positions at a proficient level EDUCATION / EXPERIENCE: High school diploma or GED Equivalent. A minimum of one (1) year in a F&B or Hospitality Leadership role and 3+ years of experience in varied Food & Beverage positions including Cashier, Server or Busser. Casino experience is a plus! LANGUAGE SKILLS: Ability to read, analyze and interpret documents, such as safety rules, operating and procedure manuals. Ability to effectively present information and response to questions from managers, clients, customers, and the general public effectively and courteously. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to interpret bar graphs and reports. REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Must have the ability to deal with problems, which may involve several concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. While performing the duties of this job, the individual is regularly required to talk and hear. The individual is also regularly required to bend; stand; walk; sit; and use hand/eye coordination. The Individual must be able to lift at least 50 pounds. The individual may be required to stand for 8 hours. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. When on the Casino floor, the noise level increases too loud. The individual must be able to work in a fast-paced environment and constantly keep customer satisfaction as their first priority. The Casino is a smoking environment and team members must be able to work in a smoke-filled atmosphere. PLEASE NOTE: This position requires availability to work on weekends and holidays. Tyme Maidu of Berry Creek Rancheria Preference Native American Preference

Food Safety checks 3 times per day Take orders Make pizzas Manage employees Guest Services Give Breaks Complete nightly inventory Handle Cash Open or Close store Qualifications Must Have previous Management experience Servsafe Certified Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description The Shift Manager (SM) supports the Restaurant General Manager (RGM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Shift Manager helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification). All levels of Shift Managers, regardless of their level, are responsible for the following key duties: Maintains inventory by performing Daily and Weekly inventory inspections Manages cash control per the policy manual and counts cash on hand, at shift changes and at closing, to determine shortages or overages and prepares bank deposits. Reviews and approves invoices. Track and record waste Conduct table visits Motivates and directs Team Members to exceed Guest expectations with accurate, fast, and friendly service in clean surroundings Fix bottle necks, call chicken drops, and monitor speed of service ENSURE product quality and all standards are on the shift Coaches, trains, and develop team members around processes and procedures at each station including LTOs Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines Reviews restaurant results to identify successes and areas for improvement Ensure that the restaurant upholds operational and brand standards Additional Responsibilities and Requirements Based on Shift Manager Level As Shift Managers progress through different levels, they take on additional responsibilities: Shift Level 1: Availability: At least 3 days per week, with a minimum of one full shift (opening, mid, and/or close). Responsibilities: Runs a minimum of 1 shift on their own per week. Expected Knowledge: Basic understanding of Labor Percentage and its impact on operations. Shift Level 2: Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week. Responsibilities: o Runs shifts independently, including managing team members and ensuring operations are smooth. o Take responsibility and complete Inventory Processes and manage stock levels. o Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels. o Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly. Expected Knowledge: o Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric. o Experience managing inventory processes and order planning. Shift Level 3: Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (opening, mid, and/or close). Must be available to close 3 days per week. Responsibilities: Runs shift independently with minimal supervision. Completes Inventory Processes and Food Orders. Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality. Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality. Expected Knowledge: Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals. Strong inventory management skills. Ability to adjust staffing and inventory based on business needs. Shift Level 4: Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays. Responsibilities: Runs shift independently and take on additional leadership and operational responsibilities. Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs. Supports team development and provides mentorship to junior Shift Managers. Oversee full shift operations and contribute to achieving restaurant performance goals. Expected Knowledge: Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability. Strong leadership skills, with the ability to coach and guide team members and other Shift Managers. Qualifications To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager: Core Qualifications (Applicable to All Shift Manager Levels) Passion for Excellence: A strong desire to positively impact the customer experience and uphold the highest standards of service in the Quick Service Restaurant (QSR) industry. Education and Experience: High School diploma or GED. Must be at least 18 years of age. ServSafe Certification is required. Communication Skills: Strong verbal communication skills, with the ability to listen attentively, understand others' perspectives, and respond clearly. Capable of influencing others and gaining commitment to maintain high operational standards. Mathematical Ability: Basic math skills to handle tasks such as counting change, totaling orders, and analyzing labor and food costs. Reasoning Ability: Ability to exercise sound judgment and make decisions based on situational needs and operational goals. Flexibility: Capable of handling day-to-day challenges confidently, adapting to multiple demands, and adjusting priorities quickly in a dynamic environment. Leadership: Proven ability to manage teams effectively, ensuring high customer satisfaction and smooth operations. Exhibits a positive and professional appearance, demeanor, and energy at all times. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equipment Fryers, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, thermalizer, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, batter mixer, cooking utensils, and drive through communication systems. Environmental Conditions The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes. The employee is subject to both environmental conditions; work activities both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time. The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals. The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Job Description The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification). All levels of Shift Managers, regardless of their level, are responsible for the following key duties: Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service. Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses. Responsible for cash register setup and smooth shift transitions during shift changes. Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service. When requested, train new and existing team members in various job stations and operational procedures Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation. Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly. Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers. Additional Responsibilities and Requirements Based on Shift Manager Level As Shift Managers progress through different levels, they take on additional responsibilities: Shift Level 1: Availability: At least 3 days per week, with a minimum of one full shift (open, mid, and/or close). Responsibilities: Runs a minimum of 1 shift on their own per week. Expected Knowledge: Basic understanding of Labor Percentage and its impact on operations. Shift Level 2: · Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week. · Responsibilities: o Runs shifts independently, including managing team members and ensuring operations are smooth. o Take responsibility and complete Inventory Processes and manage stock levels. o Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels. o Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly. · Expected Knowledge: o Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric. o Experience managing inventory processes and order planning. Shift Level 3: Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (open, mid, and/or close). Must be available to close at least 3 days per week. Responsibilities: Runs shift independently with minimal supervision. Completes Inventory processes and Food Orders. Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality. Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality. Expected Knowledge: Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals. Strong inventory management skills. Ability to adjust staffing and inventory based on business needs. Shift Level 4: Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays. Responsibilities: Runs shift independently and take on additional leadership and operational responsibilities. Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs. Supports team development and provides mentorship to junior Shift Managers. Oversee full shift operations and contribute to achieving restaurant performance goals. Expected Knowledge: Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability. Strong leadership skills, with the ability to coach and guide team members and other Shift Managers. Qualifications To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager: Core Qualifications (Applicable to All Shift Manager Levels) Passion for Excellence: A strong desire to positively impact the customer experience and uphold the highest standards of service in the Quick Service Restaurant (QSR) industry. Education and Experience: High School diploma or GED. Must be at least 18 years of age. ServSafe Certification is required. Communication Skills: Strong verbal communication skills, with the ability to listen attentively, understand others' perspectives, and respond clearly. Capable of influencing others and gaining commitment to maintain high operational standards. Mathematical Ability: Basic math skills to handle tasks such as counting change, totaling orders, and analyzing labor and food costs. Reasoning Ability: Ability to exercise sound judgment and make decisions based on situational needs and operational goals. Flexibility: Capable of handling day-to-day challenges confidently, adapting to multiple demands, and adjusting priorities quickly in a dynamic environment. Leadership: Proven ability to manage teams effectively, ensuring high customer satisfaction and smooth operations. Exhibits a positive and professional appearance, demeanor, and energy at all times. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equipment Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, and drive through communication systems. Environmental Conditions: The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes. The employee is subject to both environmental conditions; work activities both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time. The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals. The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Job Description The Shift Manager (SM) supports the Restaurant General Manager (RGM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Shift Manager helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification). All levels of Shift Managers, regardless of their level, are responsible for the following key duties: Maintains inventory by performing Daily and Weekly inventory inspections Manages cash control per the policy manual and counts cash on hand, at shift changes and at closing, to determine shortages or overages and prepares bank deposits. Reviews and approves invoices. Track and record waste Conduct table visits Motivates and directs Team Members to exceed Guest expectations with accurate, fast, and friendly service in clean surroundings Fix bottle necks, call chicken drops, and monitor speed of service ENSURE product quality and all standards are on the shift Coaches, trains, and develop team members around processes and procedures at each station including LTOs Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines Reviews restaurant results to identify successes and areas for improvement Ensure that the restaurant upholds operational and brand standards Additional Responsibilities and Requirements Based on Shift Manager Level As Shift Managers progress through different levels, they take on additional responsibilities: Shift Level 1: Availability: At least 3 days per week, with a minimum of one full shift (opening, mid, and/or close). Responsibilities: Runs a minimum of 1 shift on their own per week. Expected Knowledge: Basic understanding of Labor Percentage and its impact on operations. Shift Level 2: Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week. Responsibilities: o Runs shifts independently, including managing team members and ensuring operations are smooth. o Take responsibility and complete Inventory Processes and manage stock levels. o Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels. o Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly. Expected Knowledge: o Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric. o Experience managing inventory processes and order planning. Shift Level 3: Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (opening, mid, and/or close). Must be available to close 3 days per week. Responsibilities: Runs shift independently with minimal supervision. Completes Inventory Processes and Food Orders. Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality. Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality. Expected Knowledge: Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals. Strong inventory management skills. Ability to adjust staffing and inventory based on business needs. Shift Level 4: Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays. Responsibilities: Runs shift independently and take on additional leadership and operational responsibilities. Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs. Supports team development and provides mentorship to junior Shift Managers. Oversee full shift operations and contribute to achieving restaurant performance goals. Expected Knowledge: Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability. Strong leadership skills, with the ability to coach and guide team members and other Shift Managers. Qualifications To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager: Core Qualifications (Applicable to All Shift Manager Levels) Passion for Excellence: A strong desire to positively impact the customer experience and uphold the highest standards of service in the Quick Service Restaurant (QSR) industry. Education and Experience: High School diploma or GED. Must be at least 18 years of age. ServSafe Certification is required. Communication Skills: Strong verbal communication skills, with the ability to listen attentively, understand others' perspectives, and respond clearly. Capable of influencing others and gaining commitment to maintain high operational standards. Mathematical Ability: Basic math skills to handle tasks such as counting change, totaling orders, and analyzing labor and food costs. Reasoning Ability: Ability to exercise sound judgment and make decisions based on situational needs and operational goals. Flexibility: Capable of handling day-to-day challenges confidently, adapting to multiple demands, and adjusting priorities quickly in a dynamic environment. Leadership: Proven ability to manage teams effectively, ensuring high customer satisfaction and smooth operations. Exhibits a positive and professional appearance, demeanor, and energy at all times. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equipment Fryers, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, thermalizer, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, batter mixer, cooking utensils, and drive through communication systems. Environmental Conditions The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes. The employee is subject to both environmental conditions; work activities both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time. The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals. The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Job Description The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification). All levels of Shift Managers, regardless of their level, are responsible for the following key duties: Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service. Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses. Responsible for cash register setup and smooth shift transitions during shift changes. Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service. When requested, train new and existing team members in various job stations and operational procedures Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation. Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly. Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers. Additional Responsibilities and Requirements Based on Shift Manager Level As Shift Managers progress through different levels, they take on additional responsibilities: Shift Level 1: Availability: At least 3 days per week, with a minimum of one full shift (open, mid, and/or close). Responsibilities: Runs a minimum of 1 shift on their own per week. Expected Knowledge: Basic understanding of Labor Percentage and its impact on operations. Shift Level 2: · Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week. · Responsibilities: o Runs shifts independently, including managing team members and ensuring operations are smooth. o Take responsibility and complete Inventory Processes and manage stock levels. o Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels. o Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly. · Expected Knowledge: o Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric. o Experience managing inventory processes and order planning. Shift Level 3: Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (open, mid, and/or close). Must be available to close at least 3 days per week. Responsibilities: Runs shift independently with minimal supervision. Completes Inventory processes and Food Orders. Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality. Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality. Expected Knowledge: Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals. Strong inventory management skills. Ability to adjust staffing and inventory based on business needs. Shift Level 4: Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays. Responsibilities: Runs shift independently and take on additional leadership and operational responsibilities. Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs. Supports team development and provides mentorship to junior Shift Managers. Oversee full shift operations and contribute to achieving restaurant performance goals. Expected Knowledge: Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability. Strong leadership skills, with the ability to coach and guide team members and other Shift Managers. Qualifications To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager: Core Qualifications (Applicable to All Shift Manager Levels) Passion for Excellence: A strong desire to positively impact the customer experience and uphold the highest standards of service in the Quick Service Restaurant (QSR) industry. Education and Experience: High School diploma or GED. Must be at least 18 years of age. ServSafe Certification is required. Communication Skills: Strong verbal communication skills, with the ability to listen attentively, understand others' perspectives, and respond clearly. Capable of influencing others and gaining commitment to maintain high operational standards. Mathematical Ability: Basic math skills to handle tasks such as counting change, totaling orders, and analyzing labor and food costs. Reasoning Ability: Ability to exercise sound judgment and make decisions based on situational needs and operational goals. Flexibility: Capable of handling day-to-day challenges confidently, adapting to multiple demands, and adjusting priorities quickly in a dynamic environment. Leadership: Proven ability to manage teams effectively, ensuring high customer satisfaction and smooth operations. Exhibits a positive and professional appearance, demeanor, and energy at all times. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equipment Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, and drive through communication systems. Environmental Conditions: The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes. The employee is subject to both environmental conditions; work activities both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time. The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals. The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

We are a leading Franchisee of ToGo Foods - the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team! Position Summary: A Shift Supervisor functions as the person in charge of the store in the absence of, or as directed by the manager, the Assistant Manager, or Store Manager for the duration of their assigned shift. You will be executing store operations, supervising Team Members, and delegating tasks as necessary. The Shift Supervisor is responsible for the preparation and presentation of Auntie Anne's, Cinnabon, Jamba Juice, or Carvel products to their guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC Auntie Anne's and Cinnabon operation standards and policies. This role is critical in providing our guests with outstanding experience. Essential Duties and Responsibilities: Include but are not limited to: Perform all the Team Member's responsibilities such as preparing dough and other Jamba Juice products. Prepare Jamba Juice beverage and produdcts. Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color. Prepare drinks and bag orders using appropriate health and safety measures. Direct and coordinate the activities of Team Members; coordinate their meal breaks and breaks per state and federal law. Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating up to standards and to set a positive example for the team. In the event of call-offs, no-shows, etc., contact the Store Manager or Assistant Manager, as directed, and recommend a solution to secure a replacement for the shift. Monitor product quality and adherence to proper operating procedures; complaints, as required. Ensure guest service and a positive guest experience. Address, respond to, and resolve guests' needs, questions, and complaints, as required. Assure that all opening/closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly if applicable) maintenance and cleaning procedures. Responsible for store funds during shift assigned. Access to bottom safe to issue and replace shift drawers/till and access to “to make change”. Run register reports, complete Daily Cash Reports, and hourly reading sheets. If closing, complete the Sales Log report. Follow all cash management and cash register policies and ensure proper cash management practices are followed. Complies with all Jamba Juice and Fresh Dining Concepts, LLC policies/procedures including relevant federal and state regulations, e.g., safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc. Qualifications Qualifications: Must be 18 years old or older. 6 months to 2 years of experience in retail management, food service industry, or equivalent retail experience. Current food handler certification, or ability to obtain certification within the first 30 days as required by local law. Basic math and basic reading skills, including simple addition, multiplication, and subtraction. Ability to use and operate a calculator accurately. Attention to detail. Display the ability to develop skills in leadership, coaching others respectfully and professionally. Stronger guest focus with excellent people skills; including a positive can-do attitude, and a teachable spirit. Availability to work shifts, including nights, weekends, and holidays. Compliance with all health and sanitation laws and regulations. Preferred Qualifications Experience in computers, smart phones, iPads, retail handhelds, and POS systems. General knowledge and understanding of the food industry or retail operations preferred, but not required. Job Requirements/Physical Demands: The essential job functions are prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions (i.e., rolling, dipping pretzels/Cinnabon). The ability to lift to 50+ pounds. Ability to work in a fast-paced, highly stressed environment when dealing with point-of-sale system/guests/staff. Work with agility. Occasional long hours within the state and federal applicable laws. Age Requirements (Cinnabon / Auntie Anne's) Oven - minimum age to operate is 16 years old (16-year-old not able to use freight elevator) (Cinnabon / Auntie Anne's) Mixer - minimum age to operate is 18 years old. License/Certifications: Reliable transportation. Current ServSafe certification required. If certification is not current, must pass ServSafe certification within 30 days of employment. Food Handler Permit as required by local laws. Compliance with all local Health Department requirements. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.

Job Description The Shift Manager (SM) supports the Restaurant General Manager (RGM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Shift Manager helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification). All levels of Shift Managers, regardless of their level, are responsible for the following key duties: Maintains inventory by performing Daily and Weekly inventory inspections Manages cash control per the policy manual and counts cash on hand, at shift changes and at closing, to determine shortages or overages and prepares bank deposits. Reviews and approves invoices. Track and record waste Conduct table visits Motivates and directs Team Members to exceed Guest expectations with accurate, fast, and friendly service in clean surroundings Fix bottle necks, call chicken drops, and monitor speed of service ENSURE product quality and all standards are on the shift Coaches, trains, and develop team members around processes and procedures at each station including LTOs Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines Reviews restaurant results to identify successes and areas for improvement Ensure that the restaurant upholds operational and brand standards Additional Responsibilities and Requirements Based on Shift Manager Level As Shift Managers progress through different levels, they take on additional responsibilities: Shift Level 1: Availability: At least 3 days per week, with a minimum of one full shift (opening, mid, and/or close). Responsibilities: Runs a minimum of 1 shift on their own per week. Expected Knowledge: Basic understanding of Labor Percentage and its impact on operations. Shift Level 2: Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week. Responsibilities: o Runs shifts independently, including managing team members and ensuring operations are smooth. o Take responsibility and complete Inventory Processes and manage stock levels. o Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels. o Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly. Expected Knowledge: o Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric. o Experience managing inventory processes and order planning. Shift Level 3: Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (opening, mid, and/or close). Must be available to close 3 days per week. Responsibilities: Runs shift independently with minimal supervision. Completes Inventory Processes and Food Orders. Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality. Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality. Expected Knowledge: Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals. Strong inventory management skills. Ability to adjust staffing and inventory based on business needs. Shift Level 4: Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays. Responsibilities: Runs shift independently and take on additional leadership and operational responsibilities. Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs. Supports team development and provides mentorship to junior Shift Managers. Oversee full shift operations and contribute to achieving restaurant performance goals. Expected Knowledge: Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability. Strong leadership skills, with the ability to coach and guide team members and other Shift Managers. Qualifications To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager: Core Qualifications (Applicable to All Shift Manager Levels) Passion for Excellence: A strong desire to positively impact the customer experience and uphold the highest standards of service in the Quick Service Restaurant (QSR) industry. Education and Experience: High School diploma or GED. Must be at least 18 years of age. ServSafe Certification is required. Communication Skills: Strong verbal communication skills, with the ability to listen attentively, understand others' perspectives, and respond clearly. Capable of influencing others and gaining commitment to maintain high operational standards. Mathematical Ability: Basic math skills to handle tasks such as counting change, totaling orders, and analyzing labor and food costs. Reasoning Ability: Ability to exercise sound judgment and make decisions based on situational needs and operational goals. Flexibility: Capable of handling day-to-day challenges confidently, adapting to multiple demands, and adjusting priorities quickly in a dynamic environment. Leadership: Proven ability to manage teams effectively, ensuring high customer satisfaction and smooth operations. Exhibits a positive and professional appearance, demeanor, and energy at all times. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equipment Fryers, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, thermalizer, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, batter mixer, cooking utensils, and drive through communication systems. Environmental Conditions The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes. The employee is subject to both environmental conditions; work activities both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time. The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals. The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Our people are our key ingredient. Phase Three Brands, LLC. is hiring for all Crew Member positions at your local neighborhood Hardee's! Employee Benefits Paid Time Off (PTO) for Shift Leaders and Shift Managers Competitive Wages FREE meals Flexible Scheduling Career Advancement Interactive, Structured Training Fun Culture Award Winning Management Teams Premium Pay for Holidays (Thanksgiving and Christmas) Referral Bonus Program Full-time crew Members receiving benefits including Medical, Dental, Vision, Short-Term Disability, Long-Term Disability and many more! Essential Job Functions Pathing/Inspecting condition of restaurant. Actively works a station during peak hours. Monitors food quality by checking food temperatures and observing food safety guidelines are being followed. Monitors overall operations of restaurant. Coaches and develops team. Cash control to include counting safe. Cleaning duties and other projects as needed. Fields employee call outs and ensures coverage for all shifts. Physical Requirements Lifting up to 35 lbs. Standing 85%-90% of shift. If you are a friendly, energetic, dependable person who is hardworking and honest, don't delay Apply today! Diversity is the inspiration for our success and yours. Hardee's is an equal-opportunity employer. Phase Three Star, LLC an Independent Franchisee of Hardee's Restaurants LLC. *Based on qualifications for next day pay program

Job Description The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification). All levels of Shift Managers, regardless of their level, are responsible for the following key duties: Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service. Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses. Responsible for cash register setup and smooth shift transitions during shift changes. Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service. When requested, train new and existing team members in various job stations and operational procedures Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation. Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly. Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers. Additional Responsibilities and Requirements Based on Shift Manager Level As Shift Managers progress through different levels, they take on additional responsibilities: Shift Level 1: Availability: At least 3 days per week, with a minimum of one full shift (open, mid, and/or close). Responsibilities: Runs a minimum of 1 shift on their own per week. Expected Knowledge: Basic understanding of Labor Percentage and its impact on operations. Shift Level 2: · Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week. · Responsibilities: o Runs shifts independently, including managing team members and ensuring operations are smooth. o Take responsibility and complete Inventory Processes and manage stock levels. o Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels. o Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly. · Expected Knowledge: o Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric. o Experience managing inventory processes and order planning. Shift Level 3: Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (open, mid, and/or close). Must be available to close at least 3 days per week. Responsibilities: Runs shift independently with minimal supervision. Completes Inventory processes and Food Orders. Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality. Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality. Expected Knowledge: Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals. Strong inventory management skills. Ability to adjust staffing and inventory based on business needs. Shift Level 4: Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays. Responsibilities: Runs shift independently and take on additional leadership and operational responsibilities. Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs. Supports team development and provides mentorship to junior Shift Managers. Oversee full shift operations and contribute to achieving restaurant performance goals. Expected Knowledge: Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability. Strong leadership skills, with the ability to coach and guide team members and other Shift Managers. Qualifications To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager: Core Qualifications (Applicable to All Shift Manager Levels) Passion for Excellence: A strong desire to positively impact the customer experience and uphold the highest standards of service in the Quick Service Restaurant (QSR) industry. Education and Experience: High School diploma or GED. Must be at least 18 years of age. ServSafe Certification is required. Communication Skills: Strong verbal communication skills, with the ability to listen attentively, understand others' perspectives, and respond clearly. Capable of influencing others and gaining commitment to maintain high operational standards. Mathematical Ability: Basic math skills to handle tasks such as counting change, totaling orders, and analyzing labor and food costs. Reasoning Ability: Ability to exercise sound judgment and make decisions based on situational needs and operational goals. Flexibility: Capable of handling day-to-day challenges confidently, adapting to multiple demands, and adjusting priorities quickly in a dynamic environment. Leadership: Proven ability to manage teams effectively, ensuring high customer satisfaction and smooth operations. Exhibits a positive and professional appearance, demeanor, and energy at all times. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equipment Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, and drive through communication systems. Environmental Conditions: The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes. The employee is subject to both environmental conditions; work activities both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time. The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals. The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Job Description The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification). All levels of Shift Managers, regardless of their level, are responsible for the following key duties: Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service. Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses. Responsible for cash register setup and smooth shift transitions during shift changes. Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service. When requested, train new and existing team members in various job stations and operational procedures Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation. Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly. Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers. Additional Responsibilities and Requirements Based on Shift Manager Level As Shift Managers progress through different levels, they take on additional responsibilities: Shift Level 1: Availability: At least 3 days per week, with a minimum of one full shift (open, mid, and/or close). Responsibilities: Runs a minimum of 1 shift on their own per week. Expected Knowledge: Basic understanding of Labor Percentage and its impact on operations. Shift Level 2: · Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week. · Responsibilities: o Runs shifts independently, including managing team members and ensuring operations are smooth. o Take responsibility and complete Inventory Processes and manage stock levels. o Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels. o Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly. · Expected Knowledge: o Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric. o Experience managing inventory processes and order planning. Shift Level 3: Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (open, mid, and/or close). Must be available to close at least 3 days per week. Responsibilities: Runs shift independently with minimal supervision. Completes Inventory processes and Food Orders. Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality. Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality. Expected Knowledge: Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals. Strong inventory management skills. Ability to adjust staffing and inventory based on business needs. Shift Level 4: Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays. Responsibilities: Runs shift independently and take on additional leadership and operational responsibilities. Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs. Supports team development and provides mentorship to junior Shift Managers. Oversee full shift operations and contribute to achieving restaurant performance goals. Expected Knowledge: Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability. Strong leadership skills, with the ability to coach and guide team members and other Shift Managers. Qualifications To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager: Core Qualifications (Applicable to All Shift Manager Levels) Passion for Excellence: A strong desire to positively impact the customer experience and uphold the highest standards of service in the Quick Service Restaurant (QSR) industry. Education and Experience: High School diploma or GED. Must be at least 18 years of age. ServSafe Certification is required. Communication Skills: Strong verbal communication skills, with the ability to listen attentively, understand others' perspectives, and respond clearly. Capable of influencing others and gaining commitment to maintain high operational standards. Mathematical Ability: Basic math skills to handle tasks such as counting change, totaling orders, and analyzing labor and food costs. Reasoning Ability: Ability to exercise sound judgment and make decisions based on situational needs and operational goals. Flexibility: Capable of handling day-to-day challenges confidently, adapting to multiple demands, and adjusting priorities quickly in a dynamic environment. Leadership: Proven ability to manage teams effectively, ensuring high customer satisfaction and smooth operations. Exhibits a positive and professional appearance, demeanor, and energy at all times. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equipment Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, and drive through communication systems. Environmental Conditions: The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes. The employee is subject to both environmental conditions; work activities both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time. The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals. The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Job DescriptionSalary: DOE Responsible for coordinating all Surveillance efforts to properly safeguard assets of the assigned gaming facility. Coordinates and participates in the observation and recording of gaming activity to help safeguard casino assets and provide for a safe environment for customers and employees. The incumbent is expected to work in accordance with the mission, purpose, and values of the Colusa Indian Community Council. ESSENTIAL DUTIES and RESPONSIBILITIES: To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable incumbents with disabilities to perform the essential functions of the job. Ensure all equipment used by the Surveillance department is functioning as intended; Responsible for directing activities and assignments in the video monitoring room; Assist in the completion of performance appraisals each year; Assist in the development and implementation of policies and procedures for the Surveillance Department; Responsible for all team members assigned to their respective shift or under their supervision; Assists in the scheduling and training of Surveillance Personnel; Responsible for safeguarding all of the Tribes gaming assets; Ensure Malfunction Sheets are checked for completeness and accuracy; Assist in developing and training Surveillance personnel on the use of Surveillance equipment; Ensure all information is shared with the next shift; Creates reports and reviews staff reports as necessary; Reviews and participates in all investigations conducted on their shift; Must be knowledgeable about modern methods of surveillance and security; Foster and maintain positive staff/management relations; May perform other duties commensurate with the functions and level of the position. MINIMUM QUALIFICATIONS: Education: High school diploma or GED; Experience: One (1) to three (3) years related experience and/training. Must be proficient performing maintenance on surveillance cameras, monitors, recording devices. Proficient in operating needed equipment to complete departmental objectives and goals. Licensing and Other Qualifications: Must be eighteen (18) years of age. Must meet standards established for a gaming license. SUPERVISORIAL DUTIES: Supervises staff of the shift ADDITIONAL KNOWLEDGE, SKILLS, and ABILITIES: Perform maintenance on all equipment used by the Observation Department. Knowledgeable about modern methods of surveillance and security, first aid and fire safety procedures, detainment and arrest procedures, investigative techniques and handling evidence. Ability to perform assigned duties in highly interruptive conditions. Produces organized and clear reports. Must meet standards established for a key gaming license. Ability to perform assigned duties in highly interruptive conditions. Ability to perform assigned job duties under constant time pressures. Must abide by Commission and company confidentiality policies. Dedicated hard worker with ability to report to work on a daily basis. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee: Will be required to stand, stoop, bend and/or kneel for significant periods of time. Ability to maintain visual attention and mental concentration for significant periods of time. May occasionally lift and/or move up to 25-50 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Will be significantly exposed to a smoke-filled, noisy environment.

Job Description The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification). All levels of Shift Managers, regardless of their level, are responsible for the following key duties: · Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service. · Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses. · Responsible for cash register setup and smooth shift transitions during shift changes. · Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service. · When requested, train new and existing team members in various job stations and operational procedures · Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation. · Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly. · Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers · Training, coaching and development of Team Members Qualifications To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager: Core Qualifications (Applicable to All Shift Manager Levels) · A high school diploma or GED · Strong customer service skills · Strong communication skills · Basic computer and math skills · Must be at least 18 years of age · Must be Serv Safe certified Additional Responsibilities and Requirements Based on Shift Manager Level As Shift Managers progress through different levels, they take on additional responsibilities: Shift Level 1: · Availability: At least 3 days per week, with a minimum of one full shift (opening, mid, and/or close). · Responsibilities: o Runs a minimum of 1 shift on their own per week. · Expected Knowledge: o Basic understanding of Labor Percentage and its impact on operations. Shift Level 2: · Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week. · Responsibilities: o Runs shifts independently, including managing team members and ensuring operations are smooth. o Take responsibility and complete Inventory Processes and manage stock levels. o Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels. o Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly. · Expected Knowledge: o Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric. o Experience managing inventory processes and order planning. Shift Level 3: · Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (opening, mid, and/or close). Must be available to close 3 days per week. · Responsibilities: o Runs shift independently with minimal supervision. o Completes Inventory Processes and Food Orders. o Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality. o Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality. · Expected Knowledge: o Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals. o Strong inventory management skills. o Ability to adjust staffing and inventory based on business needs. Shift Level 4: · Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays. · Responsibilities: o Runs shift independently and take on additional leadership and operational responsibilities. o Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs. o Supports team development and provides mentorship to junior Shift Managers. o Oversee full shift operations and contribute to achieving restaurant performance goals. · Expected Knowledge: o Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability. o Strong leadership skills, with the ability to coach and guide team members and other Shift Managers. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equipment Fryers, Thermalizer, flat top grills, split lid grills, walk in freezer, menu boards, computers, cash registers, filtering machines, steam units, holding cabinets, storage units, soda fountain hook up station, microwave, cooking utensils, drive thru communication systems, coolers, freezers, and hot holding line Environmental Conditions: · The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes. · The employee is subject to both environmental conditions; work activities both inside and outside. · The employee is subject to extreme cold temperatures below 32 degrees for periods of time. · The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals. · The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Job Description The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification). All levels of Shift Managers, regardless of their level, are responsible for the following key duties: Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service. Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses. Responsible for cash register setup and smooth shift transitions during shift changes. Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service. When requested, train new and existing team members in various job stations and operational procedures Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation. Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly. Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers. Additional Responsibilities and Requirements Based on Shift Manager Level As Shift Managers progress through different levels, they take on additional responsibilities: Shift Level 1: Availability: At least 3 days per week, with a minimum of one full shift (open, mid, and/or close). Responsibilities: Runs a minimum of 1 shift on their own per week. Expected Knowledge: Basic understanding of Labor Percentage and its impact on operations. Shift Level 2: · Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week. · Responsibilities: o Runs shifts independently, including managing team members and ensuring operations are smooth. o Take responsibility and complete Inventory Processes and manage stock levels. o Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels. o Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly. · Expected Knowledge: o Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric. o Experience managing inventory processes and order planning. Shift Level 3: Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (open, mid, and/or close). Must be available to close at least 3 days per week. Responsibilities: Runs shift independently with minimal supervision. Completes Inventory processes and Food Orders. Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality. Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality. Expected Knowledge: Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals. Strong inventory management skills. Ability to adjust staffing and inventory based on business needs. Shift Level 4: Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays. Responsibilities: Runs shift independently and take on additional leadership and operational responsibilities. Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs. Supports team development and provides mentorship to junior Shift Managers. Oversee full shift operations and contribute to achieving restaurant performance goals. Expected Knowledge: Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability. Strong leadership skills, with the ability to coach and guide team members and other Shift Managers. Qualifications To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager: Core Qualifications (Applicable to All Shift Manager Levels) Passion for Excellence: A strong desire to positively impact the customer experience and uphold the highest standards of service in the Quick Service Restaurant (QSR) industry. Education and Experience: High School diploma or GED. Must be at least 18 years of age. ServSafe Certification is required. Communication Skills: Strong verbal communication skills, with the ability to listen attentively, understand others' perspectives, and respond clearly. Capable of influencing others and gaining commitment to maintain high operational standards. Mathematical Ability: Basic math skills to handle tasks such as counting change, totaling orders, and analyzing labor and food costs. Reasoning Ability: Ability to exercise sound judgment and make decisions based on situational needs and operational goals. Flexibility: Capable of handling day-to-day challenges confidently, adapting to multiple demands, and adjusting priorities quickly in a dynamic environment. Leadership: Proven ability to manage teams effectively, ensuring high customer satisfaction and smooth operations. Exhibits a positive and professional appearance, demeanor, and energy at all times. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equipment Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, and drive through communication systems. Environmental Conditions: The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes. The employee is subject to both environmental conditions; work activities both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time. The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals. The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.