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The differences between shift leaders and crew managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a crew manager has an average salary of $33,856, which is higher than the $33,841 average annual salary of a shift leader.
The top three skills for a shift leader include patients, customer complaints and customer service. The most important skills for a crew manager are food service, cleanliness, and customer service.
| Shift Leader | Crew Manager | |
| Yearly salary | $33,841 | $33,856 |
| Hourly rate | $16.27 | $16.28 |
| Growth rate | 10% | 18% |
| Number of jobs | 229,485 | 221,986 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 36% | Bachelor's Degree, 39% |
| Average age | 37 | 46 |
| Years of experience | - | 4 |
Shift leaders are tenured or experienced employees who are assigned to oversee employees in specific work shifts. They manage team members who are assigned in their shift. They also ensure that business goals are met. Shift leaders check whether team members are working, and they ensure that they always comply with company policies and guidelines. They also monitor the performance of their employees and coach them should the employees need help in any area of their work. Shift leaders should have good communication skills, decision-making skills, and interpersonal skills.
A crew manager directs and supervises the crew members' daily activities to ensure project completion or optimal service. Although a crew manager's duties vary depending on their industry or company of employment, their responsibilities usually include setting priorities and guidelines, managing employee schedules, recruiting and training new crew members, and solving issues and concerns when any arise. They also conduct regular assessments, review documents, and oversee supply inventories.
Shift leaders and crew managers have different pay scales, as shown below.
| Shift Leader | Crew Manager | |
| Average salary | $33,841 | $33,856 |
| Salary range | Between $26,000 And $43,000 | Between $20,000 And $54,000 |
| Highest paying City | Boston, MA | San Diego, CA |
| Highest paying state | Massachusetts | Hawaii |
| Best paying company | IBM | Dartmouth |
| Best paying industry | Manufacturing | Internet |
There are a few differences between a shift leader and a crew manager in terms of educational background:
| Shift Leader | Crew Manager | |
| Most common degree | High School Diploma, 36% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between shift leaders' and crew managers' demographics:
| Shift Leader | Crew Manager | |
| Average age | 37 | 46 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 18.1% Asian, 6.5% White, 58.8% American Indian and Alaska Native, 0.9% | Black or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 11.8% Asian, 9.5% White, 63.4% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 10% | 11% |