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The differences between shift leaders and lead crew members can be seen in a few details. Each job has different responsibilities and duties. Additionally, a shift leader has an average salary of $33,841, which is higher than the $32,857 average annual salary of a lead crew member.
The top three skills for a shift leader include patients, customer complaints and customer service. The most important skills for a lead crew member are drive-thru, customer service, and customer orders.
| Shift Leader | Lead Crew Member | |
| Yearly salary | $33,841 | $32,857 |
| Hourly rate | $16.27 | $15.80 |
| Growth rate | 10% | 14% |
| Number of jobs | 229,485 | 152,202 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 36% | Bachelor's Degree, 36% |
| Average age | 37 | 23 |
| Years of experience | - | - |
Shift leaders are tenured or experienced employees who are assigned to oversee employees in specific work shifts. They manage team members who are assigned in their shift. They also ensure that business goals are met. Shift leaders check whether team members are working, and they ensure that they always comply with company policies and guidelines. They also monitor the performance of their employees and coach them should the employees need help in any area of their work. Shift leaders should have good communication skills, decision-making skills, and interpersonal skills.
A lead crew member is responsible for supervising crew members during their tasks, ensuring that they provide the highest customer service to ensure customer satisfaction that would boost the business' reputation, generate revenues, and increase profitability. Lead crew members assist the team on food handling procedures for safe consumption, as well as reiterating the sanitary and hygienic standards during operations. A lead crew member must have excellent time-management and the ability to multitask, especially on serving customers on high volume days while performing administrative and clerical tasks as needed.
Shift leaders and lead crew members have different pay scales, as shown below.
| Shift Leader | Lead Crew Member | |
| Average salary | $33,841 | $32,857 |
| Salary range | Between $26,000 And $43,000 | Between $25,000 And $43,000 |
| Highest paying City | Boston, MA | - |
| Highest paying state | Massachusetts | - |
| Best paying company | IBM | - |
| Best paying industry | Manufacturing | - |
There are a few differences between a shift leader and a lead crew member in terms of educational background:
| Shift Leader | Lead Crew Member | |
| Most common degree | High School Diploma, 36% | Bachelor's Degree, 36% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between shift leaders' and lead crew members' demographics:
| Shift Leader | Lead Crew Member | |
| Average age | 37 | 23 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 51.6% Female, 48.4% |
| Race ratio | Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 18.1% Asian, 6.5% White, 58.8% American Indian and Alaska Native, 0.9% | Black or African American, 9.6% Unknown, 6.9% Hispanic or Latino, 18.6% Asian, 6.5% White, 57.5% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 10% | 8% |