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Site manager vs operations support manager

The differences between site managers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a site manager, becoming an operations support manager takes usually requires 4-6 years. Additionally, an operations support manager has an average salary of $79,730, which is higher than the $59,192 average annual salary of a site manager.

The top three skills for a site manager include customer service, safety procedures and oversight. The most important skills for an operations support manager are customer service, project management, and human resources.

Site manager vs operations support manager overview

Site ManagerOperations Support Manager
Yearly salary$59,192$79,730
Hourly rate$28.46$38.33
Growth rate8%6%
Number of jobs47,853376,894
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 65%
Average age4644
Years of experience86

What does a site manager do?

The tasks of a Site Manager may vary, but the responsibility will always revolve around supervising the construction project and its employees, making sure that the project is completed within the allotted time, budget, and quality. Site Managers are required to have great communication and leadership skills as they are often the ones to engage with the clients and coordinate with the employees. Moreover, It is also the Site Manager's responsibility to ensure the safety of employees, prepare site reports, conduct quality control procedures, assess and solve problems, negotiate contracts, and secure permits needed for the project.

What does an operations support manager do?

Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.

Site manager vs operations support manager salary

Site managers and operations support managers have different pay scales, as shown below.

Site ManagerOperations Support Manager
Average salary$59,192$79,730
Salary rangeBetween $32,000 And $109,000Between $47,000 And $133,000
Highest paying CitySan Francisco, CASan Bruno, CA
Highest paying stateCaliforniaCalifornia
Best paying companyMetaMeta
Best paying industryTechnologyTechnology

Differences between site manager and operations support manager education

There are a few differences between a site manager and an operations support manager in terms of educational background:

Site ManagerOperations Support Manager
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 65%
Most common majorBusinessBusiness
Most common collegeCalifornia Polytechnic State University-San Luis ObispoUniversity of Pennsylvania

Site manager vs operations support manager demographics

Here are the differences between site managers' and operations support managers' demographics:

Site ManagerOperations Support Manager
Average age4644
Gender ratioMale, 63.4% Female, 36.6%Male, 64.8% Female, 35.2%
Race ratioBlack or African American, 3.7% Unknown, 4.4% Hispanic or Latino, 17.5% Asian, 2.8% White, 71.0% American Indian and Alaska Native, 0.6%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage4%10%

Differences between site manager and operations support manager duties and responsibilities

Site manager example responsibilities.

  • Manage all aspects of LTE upgrade procedure.
  • Manage incoming work through Ricoh project software and through e-mail.
  • Manage incoming and outgoing faxes, mail, and FedEx packages.
  • Identify and manage all work require to complete and acquire NTP.
  • Manage day-to-day processing of account receivables and payables using QuickBooks and Xero, producing reports as requested.
  • Monitor KPI's and manage them so that weak areas can be addressed and future performance can be improve.
  • Show more

Operations support manager example responsibilities.

  • Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
  • Develop desktop images for PC's and laptops.
  • Exceed team goals and KPIs despite reduction in force, budget, and increase work load.
  • Develop and maintain work schedules, interview and hire personnel, and monitored/control payroll expenses.
  • Develop customer experience strategy and translate it into operative plans and KPIs for each operator.
  • Design and develop online employee database / biography system including ldap-base auto updating capabilities to enable user upload of custom data.
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Site manager vs operations support manager skills

Common site manager skills
  • Customer Service, 17%
  • Safety Procedures, 7%
  • Oversight, 6%
  • OSHA, 6%
  • Logistics, 5%
  • Project Management, 4%
Common operations support manager skills
  • Customer Service, 15%
  • Project Management, 6%
  • Human Resources, 6%
  • Professional Development, 5%
  • Support Operations, 4%
  • Process Improvement, 4%

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