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Site manager vs service center manager

The differences between site managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a site manager, becoming a service center manager takes usually requires 4-6 years. Additionally, a site manager has an average salary of $59,192, which is higher than the $40,821 average annual salary of a service center manager.

The top three skills for a site manager include customer service, safety procedures and oversight. The most important skills for a service center manager are OSHA, LTL, and payroll.

Site manager vs service center manager overview

Site ManagerService Center Manager
Yearly salary$59,192$40,821
Hourly rate$28.46$19.63
Growth rate8%6%
Number of jobs47,853319,460
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 61%
Average age4644
Years of experience86

What does a site manager do?

The tasks of a Site Manager may vary, but the responsibility will always revolve around supervising the construction project and its employees, making sure that the project is completed within the allotted time, budget, and quality. Site Managers are required to have great communication and leadership skills as they are often the ones to engage with the clients and coordinate with the employees. Moreover, It is also the Site Manager's responsibility to ensure the safety of employees, prepare site reports, conduct quality control procedures, assess and solve problems, negotiate contracts, and secure permits needed for the project.

What does a service center manager do?

A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.

Site manager vs service center manager salary

Site managers and service center managers have different pay scales, as shown below.

Site ManagerService Center Manager
Average salary$59,192$40,821
Salary rangeBetween $32,000 And $109,000Between $30,000 And $54,000
Highest paying CitySan Francisco, CASyracuse, NY
Highest paying stateCaliforniaRhode Island
Best paying companyMetaCapgemini
Best paying industryTechnologyEnergy

Differences between site manager and service center manager education

There are a few differences between a site manager and a service center manager in terms of educational background:

Site ManagerService Center Manager
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 61%
Most common majorBusinessBusiness
Most common collegeCalifornia Polytechnic State University-San Luis ObispoUniversity of Pennsylvania

Site manager vs service center manager demographics

Here are the differences between site managers' and service center managers' demographics:

Site ManagerService Center Manager
Average age4644
Gender ratioMale, 63.4% Female, 36.6%Male, 73.6% Female, 26.4%
Race ratioBlack or African American, 3.7% Unknown, 4.4% Hispanic or Latino, 17.5% Asian, 2.8% White, 71.0% American Indian and Alaska Native, 0.6%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5%
LGBT Percentage4%10%

Differences between site manager and service center manager duties and responsibilities

Site manager example responsibilities.

  • Manage all aspects of LTE upgrade procedure.
  • Manage incoming work through Ricoh project software and through e-mail.
  • Manage incoming and outgoing faxes, mail, and FedEx packages.
  • Identify and manage all work require to complete and acquire NTP.
  • Manage day-to-day processing of account receivables and payables using QuickBooks and Xero, producing reports as requested.
  • Monitor KPI's and manage them so that weak areas can be addressed and future performance can be improve.
  • Show more

Service center manager example responsibilities.

  • Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
  • Provide security and custom control, inventory monthly auditing, inventory management, perform weekly payroll entry.
  • Implement OSHA and safety training programs, perform monthly safety inspections, conduct safety training and MSDS control.
  • Be knowledgeable regarding Medicare, Medicaid and insurance regulations.
  • Ensure delivery of high quality customer service and timely resolution of complex payroll issues.
  • Maintain quality standards and high levels of customer satisfaction for well-establish manufacturer of windows and doors.
  • Show more

Site manager vs service center manager skills

Common site manager skills
  • Customer Service, 17%
  • Safety Procedures, 7%
  • Oversight, 6%
  • OSHA, 6%
  • Logistics, 5%
  • Project Management, 4%
Common service center manager skills
  • OSHA, 13%
  • LTL, 8%
  • Payroll, 7%
  • Provide Technical Assistance, 6%
  • Customer Satisfaction, 4%
  • Direct Reports, 4%

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