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The differences between software support managers and delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a software support manager and a delivery manager. Additionally, a delivery manager has an average salary of $113,280, which is higher than the $104,045 average annual salary of a software support manager.
The top three skills for a software support manager include software support, software development and technical support. The most important skills for a delivery manager are customer service, exceptional client, and project management.
| Software Support Manager | Delivery Manager | |
| Yearly salary | $104,045 | $113,280 |
| Hourly rate | $50.02 | $54.46 |
| Growth rate | 16% | 16% |
| Number of jobs | 113,869 | 172,434 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A software support manager updates software, oversees a team, and ensures risk assessment activities are completed. They also create progress reports and manage documentation for their team. Ultimately, they manage, install, restore and debug software.
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
Software support managers and delivery managers have different pay scales, as shown below.
| Software Support Manager | Delivery Manager | |
| Average salary | $104,045 | $113,280 |
| Salary range | Between $76,000 And $141,000 | Between $82,000 And $156,000 |
| Highest paying City | Foster City, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | NVIDIA | Simpson Thacher & Bartlett |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a software support manager and a delivery manager in terms of educational background:
| Software Support Manager | Delivery Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between software support managers' and delivery managers' demographics:
| Software Support Manager | Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 71.0% Female, 29.0% | Male, 77.2% Female, 22.8% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 13.9% White, 64.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |