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The differences between software support managers and managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a software support manager, becoming a manager takes usually requires 4-6 years. Additionally, a software support manager has an average salary of $104,045, which is higher than the $58,651 average annual salary of a manager.
The top three skills for a software support manager include software support, software development and technical support. The most important skills for a manager are customer service, payroll, and food safety.
| Software Support Manager | Manager | |
| Yearly salary | $104,045 | $58,651 |
| Hourly rate | $50.02 | $28.20 |
| Growth rate | 16% | 6% |
| Number of jobs | 113,869 | 1,236,194 |
| Job satisfaction | - | 4.57 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 49% |
| Average age | 47 | 44 |
| Years of experience | 8 | 6 |
A software support manager updates software, oversees a team, and ensures risk assessment activities are completed. They also create progress reports and manage documentation for their team. Ultimately, they manage, install, restore and debug software.
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Software support managers and managers have different pay scales, as shown below.
| Software Support Manager | Manager | |
| Average salary | $104,045 | $58,651 |
| Salary range | Between $76,000 And $141,000 | Between $37,000 And $92,000 |
| Highest paying City | Foster City, CA | - |
| Highest paying state | California | New Jersey |
| Best paying company | NVIDIA | - |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a software support manager and a manager in terms of educational background:
| Software Support Manager | Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between software support managers' and managers' demographics:
| Software Support Manager | Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 71.0% Female, 29.0% | Male, 51.0% Female, 49.0% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |