Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between software support managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a software support manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $104,045 average annual salary of a software support manager.
The top three skills for a software support manager include software support, software development and technical support. The most important skills for a senior service manager are project management, client relationships, and business development.
| Software Support Manager | Senior Service Manager | |
| Yearly salary | $104,045 | $129,065 |
| Hourly rate | $50.02 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 113,869 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A software support manager updates software, oversees a team, and ensures risk assessment activities are completed. They also create progress reports and manage documentation for their team. Ultimately, they manage, install, restore and debug software.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Software support managers and senior service managers have different pay scales, as shown below.
| Software Support Manager | Senior Service Manager | |
| Average salary | $104,045 | $129,065 |
| Salary range | Between $76,000 And $141,000 | Between $92,000 And $179,000 |
| Highest paying City | Foster City, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | NVIDIA | NVIDIA |
| Best paying industry | Telecommunication | Professional |
There are a few differences between a software support manager and a senior service manager in terms of educational background:
| Software Support Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between software support managers' and senior service managers' demographics:
| Software Support Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 71.0% Female, 29.0% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |