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The differences between software support managers and support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a software support manager, becoming a support manager takes usually requires 4-6 years. Additionally, a software support manager has an average salary of $104,045, which is higher than the $90,297 average annual salary of a support manager.
The top three skills for a software support manager include software support, software development and technical support. The most important skills for a support manager are project management, technical support, and powerpoint.
| Software Support Manager | Support Manager | |
| Yearly salary | $104,045 | $90,297 |
| Hourly rate | $50.02 | $43.41 |
| Growth rate | 16% | 6% |
| Number of jobs | 113,869 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 8 | 6 |
A software support manager updates software, oversees a team, and ensures risk assessment activities are completed. They also create progress reports and manage documentation for their team. Ultimately, they manage, install, restore and debug software.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Software support managers and support managers have different pay scales, as shown below.
| Software Support Manager | Support Manager | |
| Average salary | $104,045 | $90,297 |
| Salary range | Between $76,000 And $141,000 | Between $58,000 And $140,000 |
| Highest paying City | Foster City, CA | Washington, DC |
| Highest paying state | California | New York |
| Best paying company | NVIDIA | Meta |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a software support manager and a support manager in terms of educational background:
| Software Support Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | California State University - Bakersfield |
Here are the differences between software support managers' and support managers' demographics:
| Software Support Manager | Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 71.0% Female, 29.0% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 8% |