Software support manager vs technical support manager

Differences between software support manager and technical support manager duties and responsibilities

Software support manager example responsibilities.

• Manage Linux client problem reports and engineering responses.
• Manage programmers in the design, development, testing and debugging of sophisticate computer graphics applications.
• Develop and run SQL and PL/SQL scripts as a workaround to resolve critical billing issues.
• Focuse in the areas of Linux BSP, network protocol stacks data, control and management plane software.
• Monitor JIRA tickets to ensure completeness and accuracy both before development begins and throughout the ticket's development lifecycle.
• Used SQL, PL/SQL, data dictionaries, configuration and performance tuning utilities and operating system level scripting extensively.
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Technical support manager example responsibilities.

• Manage Compellent SAN and VMware environment.
• Advertise and manage packages and collections in SCCM environment.
• Manage fast-pace service desk according to ITIL best practices and standard operating procedures.
• Authore and manage training guide updates for department best practices store on the department's SharePoint portal.
• Manage development of next generation product with extensive geometry details and testing, in collaboration with an OEM.
• Administer LINUX operating systems servers creating regions, users, installing products and applications to manage the servers and user needs.
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