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Solution specialist vs customer retention specialist

The differences between solution specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a solution specialist and a customer retention specialist. Additionally, a solution specialist has an average salary of $76,424, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a solution specialist include product knowledge, sales process and SQL. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Solution specialist vs customer retention specialist overview

Solution SpecialistCustomer Retention Specialist
Yearly salary$76,424$33,422
Hourly rate$36.74$16.07
Growth rate-4%-4%
Number of jobs56,938204,538
Job satisfaction--
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 40%
Average age4040
Years of experience1212

Solution specialist vs customer retention specialist salary

Solution specialists and customer retention specialists have different pay scales, as shown below.

Solution SpecialistCustomer Retention Specialist
Average salary$76,424$33,422
Salary rangeBetween $46,000 And $125,000Between $26,000 And $42,000
Highest paying CitySeattle, WA-
Highest paying stateAlaska-
Best paying companyPayPal-
Best paying industry--

Differences between solution specialist and customer retention specialist education

There are a few differences between a solution specialist and a customer retention specialist in terms of educational background:

Solution SpecialistCustomer Retention Specialist
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college--

Solution specialist vs customer retention specialist demographics

Here are the differences between solution specialists' and customer retention specialists' demographics:

Solution SpecialistCustomer Retention Specialist
Average age4040
Gender ratioMale, 58.4% Female, 41.6%Male, 42.4% Female, 57.6%
Race ratioBlack or African American, 12.3% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between solution specialist and customer retention specialist duties and responsibilities

Solution specialist example responsibilities.

  • Lead multiple team meetings covering best practices, new policy and procedures, and explaining new MBO targets.
  • Manage existing accounts while identifying new sources of opportunities for sales in the SME segment through cold calling and prospecting.
  • Manage payroll and overall candidate compliance regarding eligibility of employment and new hire paperwork.
  • Manage billing inquiries, encourage cross-selling and referral for additional property and casualty lines of business.
  • Manage Microsoft SQL consolidation project to improve the operational efficiency of database servers and reduce their licensing costs.
  • Research and implement new technology solutions including a CRM software, email marketing opportunities, and a company blog.
    • Show more

Customer retention specialist example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Solution specialist vs customer retention specialist skills

Common solution specialist skills
  • Product Knowledge, 17%
  • Sales Process, 12%
  • SQL, 6%
  • Java, 6%
  • Azure, 6%
  • Windows, 5%
Common customer retention specialist skills
  • Customer Service, 20%
  • Inbound Calls, 12%
  • Outbound Calls, 9%
  • Customer Satisfaction, 5%
  • Customer Complaints, 5%
  • Customer Accounts, 5%

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Updated January 8, 2025

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