Solution specialist vs resolution specialist

Differences between solution specialist and resolution specialist duties and responsibilities

Solution specialist example responsibilities.

• Lead multiple team meetings covering best practices, new policy and procedures, and explaining new MBO targets.
• Manage existing accounts while identifying new sources of opportunities for sales in the SME segment through cold calling and prospecting.
• Manage payroll and overall candidate compliance regarding eligibility of employment and new hire paperwork.
• Manage billing inquiries, encourage cross-selling and referral for additional property and casualty lines of business.
• Manage Microsoft SQL consolidation project to improve the operational efficiency of database servers and reduce their licensing costs.
• Research and implement new technology solutions including a CRM software, email marketing opportunities, and a company blog.
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Resolution specialist example responsibilities.

• Used software tools including: microsoft excel, powerpoint, outlook.
• Provide members with accurate and appropriate information to answer questions, troubleshoot issues, and resolve member complaints.
• Respond to service inquiries regarding existing deposit accounts, ATM and debit cards, consumer loans and eCommerce applications.
• Contribute written materials and course content for exercises to NADL training and content to PowerPoint presentations as subject matter expert.
• Analyze, troubleshoot, and resolve complex software, hardware, and networking issues for small and large business owners.
• Contact federal (Medicare, TRICARE), state (Medicaid), and private health insurance companies for lien information.
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