Special service associate vs customer service specialist

Differences between special service associate and customer service specialist duties and responsibilities

Special service associate example responsibilities.

• Manage RTV process: obtaining credits from vendors, key-rec errors, key-rec new orders.
• Manage all VIP internal events, including new attraction grand openings, press junkets and host functions.
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Assist customers in applying for home depot credit card.
• Maintain accountability reports, special orders on hand report, and POS discrepancy reports.
• Help to reduce refunds seek at POS and special order desk by researching discrepancies and offering alternate resolution.
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Customer service specialist example responsibilities.

• Work with customers/companies over the phone and helps troubleshoot technology/service issues while maintaining customer satisfaction in a large call-center capacity.
• Mentore the team members and QA team for timely releases.
• Monitor reports, compile reviews, and participate in QA calibrations.
• Oversee management of social networking presence on Facebook, various travel relate blogs and utilizing various social listening tools.
• Provide exceptional customer service to customers regarding MetLife products
• Create PowerPoint presentations for forecasting of inventory requirements and overall changes in customer order volume.
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