Special service associate vs guest services associate

Differences between special service associate and guest services associate duties and responsibilities

Special service associate example responsibilities.

• Manage RTV process: obtaining credits from vendors, key-rec errors, key-rec new orders.
• Manage all VIP internal events, including new attraction grand openings, press junkets and host functions.
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Assist customers in applying for home depot credit card.
• Maintain accountability reports, special orders on hand report, and POS discrepancy reports.
• Help to reduce refunds seek at POS and special order desk by researching discrepancies and offering alternate resolution.
Show more

Guest services associate example responsibilities.

• Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
• Manage crew by utilizing professional leadership skills.
• Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
• Process customer account payments utilizing IBM POS technology.
• Distribute all merchandise for promotional purposes and giveaways.
• Operate PBX telephone system and assist with inventory responsibilities.
Show more