Special service associate vs sales associate and customer service

Differences between special service associate and sales associate and customer service duties and responsibilities

Special service associate example responsibilities.

• Manage RTV process: obtaining credits from vendors, key-rec errors, key-rec new orders.
• Manage all VIP internal events, including new attraction grand openings, press junkets and host functions.
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Assist customers in applying for home depot credit card.
• Maintain accountability reports, special orders on hand report, and POS discrepancy reports.
• Help to reduce refunds seek at POS and special order desk by researching discrepancies and offering alternate resolution.
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Sales associate and customer service example responsibilities.

• Manage call center productivity levels by maintaining CSR schedule adherence.
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Investigate, analyze, and troubleshoot any issues with a particular delivery.
• Elicit and record customer information and inquiries via customer relationship management (CRM) software.
• Move to the CSR position selling and leasing name brand products at a guarantee low price.
• Provide technical support, and troubleshoot online-base ordering system.
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