Supervisor of customer relations vs call center supervisor

The differences between supervisors of customer relations and call center supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a supervisor of customer relations, becoming a call center supervisor takes usually requires 4-6 years. Additionally, a call center supervisor has an average salary of $35,300, which is higher than the $33,287 average annual salary of a supervisor of customer relations.

The top three skills for a supervisor of customer relations include customer satisfaction, inbound calls and customer complaints. The most important skills for a call center supervisor are strong customer service, patients, and customer care.

Supervisor of customer relations vs call center supervisor overview

	Supervisor Of Customer Relations	Call Center Supervisor
Yearly salary	$33,287	$35,300
Hourly rate	$16.00	$16.97
Growth rate	-4%	6%
Number of jobs	126,406	217,633
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 45%
Average age	40	47
Years of experience	12	6

Supervisor of customer relations vs call center supervisor salary

Supervisors of customer relations and call center supervisors have different pay scales, as shown below.

	Supervisor Of Customer Relations	Call Center Supervisor
Average salary	$33,287	$35,300
Salary range	Between $22,000 And $48,000	Between $23,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Hawaii
Best paying company	-	Spectrum
Best paying industry	-	Finance

Differences between supervisor of customer relations and call center supervisor education

There are a few differences between a supervisor of customer relations and a call center supervisor in terms of educational background:

	Supervisor Of Customer Relations	Call Center Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Supervisor of customer relations vs call center supervisor demographics

Here are the differences between supervisors of customer relations' and call center supervisors' demographics:

	Supervisor Of Customer Relations	Call Center Supervisor
Average age	40	47
Gender ratio	Male, 42.5% Female, 57.5%	Male, 39.9% Female, 60.1%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 5.9% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	8%

Differences between supervisor of customer relations and call center supervisor duties and responsibilities

Supervisor of customer relations example responsibilities.

Manage, troubleshoot and problem solve for providers and members.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
Invoice reconciliation, payroll verification daily communication with customers.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Train new associates on the POS system.

Call center supervisor example responsibilities.

Lead team through tactical military operations training focuse on leadership strategy and survival in vary deployment locations across the globe.
Develop and implement workforce team to monitor and adjust FTE s according to forecast.
Answer questions regarding health insurance, while maintaining knowledge of HIPAA laws, and healthcare laws.
Provide oversight and direction to the employees in the business in accordance with the organization's policies and procedures.
Solve problems with patrons and coworkers -sustain cleanliness of work environment -maintain safety and order (CPR and a certified )
Facilitate training of maintenance administrators by developing PowerPoint materials.

Supervisor of customer relations vs call center supervisor skills

Common supervisor of customer relations skills

Customer Satisfaction, 13%
Inbound Calls, 6%
Customer Complaints, 6%
Customer Care, 6%
Payroll, 5%
Customer Inquiries, 4%

Common call center supervisor skills

Strong Customer Service, 21%
Patients, 7%
Customer Care, 6%
Technical Support, 5%
Customer Inquiries, 4%
Customer Satisfaction, 4%

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Office and Administrative Industry
Supervisor Of Customer Relations
Supervisor Of Customer Relations vs Call Center Supervisor

Updated January 8, 2025

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