Supervisor of customer relations vs customer support manager

The differences between supervisors of customer relations and customer support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a supervisor of customer relations, becoming a customer support manager takes usually requires 4-6 years. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $33,287 average annual salary of a supervisor of customer relations.

The top three skills for a supervisor of customer relations include customer satisfaction, inbound calls and customer complaints. The most important skills for a customer support manager are project management, CRM, and technical support.

Supervisor of customer relations vs customer support manager overview

	Supervisor Of Customer Relations	Customer Support Manager
Yearly salary	$33,287	$91,598
Hourly rate	$16.00	$44.04
Growth rate	-4%	10%
Number of jobs	126,406	128,995
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 65%
Average age	40	47
Years of experience	12	6

Supervisor of customer relations vs customer support manager salary

Supervisors of customer relations and customer support managers have different pay scales, as shown below.

	Supervisor Of Customer Relations	Customer Support Manager
Average salary	$33,287	$91,598
Salary range	Between $22,000 And $48,000	Between $64,000 And $130,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Amazon
Best paying industry	-	Finance

Differences between supervisor of customer relations and customer support manager education

There are a few differences between a supervisor of customer relations and a customer support manager in terms of educational background:

	Supervisor Of Customer Relations	Customer Support Manager
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Supervisor of customer relations vs customer support manager demographics

Here are the differences between supervisors of customer relations' and customer support managers' demographics:

	Supervisor Of Customer Relations	Customer Support Manager
Average age	40	47
Gender ratio	Male, 42.5% Female, 57.5%	Male, 56.9% Female, 43.1%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 5.9% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	8%

Differences between supervisor of customer relations and customer support manager duties and responsibilities

Supervisor of customer relations example responsibilities.

Manage, troubleshoot and problem solve for providers and members.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
Invoice reconciliation, payroll verification daily communication with customers.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Train new associates on the POS system.

Customer support manager example responsibilities.

Manage global on-boarding program for new and existing SaaS customers.
Design, develop and implement internal applications to manage the SaaS and CDN platforms.
Manage one-on-one relationship with larger customers and sales reps. set up and test EDI transactions for new customers.
Lead the companywide roll-out of a new ticketing system, Zendesk, from evaluation and purchase through implementation.
Manage UNIX system support including IBM platform direction, research, sizing, proposals and weekly performance reporting.
Manage POS and desktop support help desk function for all of Wendy's company-own restaurants and corporate/field office locations.

Supervisor of customer relations vs customer support manager skills

Common supervisor of customer relations skills

Customer Satisfaction, 13%
Inbound Calls, 6%
Customer Complaints, 6%
Customer Care, 6%
Payroll, 5%
Customer Inquiries, 4%

Common customer support manager skills

Project Management, 9%
CRM, 5%
Technical Support, 5%
Salesforce, 4%
Account Management, 4%
Customer Satisfaction, 3%

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Supervisor Of Customer Relations
Supervisor Of Customer Relations vs Customer Support Manager

Updated January 8, 2025

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