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The differences between support leads and application support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support lead and an application support analyst. Additionally, an application support analyst has an average salary of $92,078, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a support lead include customer service, cash management and POS. The most important skills for an application support analyst are application support, customer service, and troubleshoot.
| Support Lead | Application Support Analyst | |
| Yearly salary | $86,816 | $92,078 |
| Hourly rate | $41.74 | $44.27 |
| Growth rate | 10% | 10% |
| Number of jobs | 98,872 | 173,440 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 66% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.
Support leads and application support analysts have different pay scales, as shown below.
| Support Lead | Application Support Analyst | |
| Average salary | $86,816 | $92,078 |
| Salary range | Between $63,000 And $118,000 | Between $67,000 And $125,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Apple | Meta |
| Best paying industry | - | Finance |
There are a few differences between a support lead and an application support analyst in terms of educational background:
| Support Lead | Application Support Analyst | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between support leads' and application support analysts' demographics:
| Support Lead | Application Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 52.3% Female, 47.7% | Male, 64.2% Female, 35.8% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |