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The differences between support leads and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support lead and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a support lead include customer service, cash management and POS. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Support Lead | Lead Support Technician | |
| Yearly salary | $86,816 | $95,420 |
| Hourly rate | $41.74 | $45.88 |
| Growth rate | 10% | 10% |
| Number of jobs | 98,872 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Support leads and lead support technicians have different pay scales, as shown below.
| Support Lead | Lead Support Technician | |
| Average salary | $86,816 | $95,420 |
| Salary range | Between $63,000 And $118,000 | Between $64,000 And $140,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | Apple | |
| Best paying industry | - | Technology |
There are a few differences between a support lead and a lead support technician in terms of educational background:
| Support Lead | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 54% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between support leads' and lead support technicians' demographics:
| Support Lead | Lead Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 52.3% Female, 47.7% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |