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The differences between support leads and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support lead and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a support lead include customer service, cash management and POS. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Support Lead | Senior Support Specialist | |
| Yearly salary | $86,816 | $106,515 |
| Hourly rate | $41.74 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 98,872 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Support leads and senior support specialists have different pay scales, as shown below.
| Support Lead | Senior Support Specialist | |
| Average salary | $86,816 | $106,515 |
| Salary range | Between $63,000 And $118,000 | Between $71,000 And $159,000 |
| Highest paying City | San Francisco, CA | Piscataway, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Apple | Eclaro |
| Best paying industry | - | Manufacturing |
There are a few differences between a support lead and a senior support specialist in terms of educational background:
| Support Lead | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between support leads' and senior support specialists' demographics:
| Support Lead | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 52.3% Female, 47.7% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |