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The differences between support leads and supervisors, technical support can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support lead and a supervisor, technical support. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a support lead include customer service, cash management and POS. The most important skills for a supervisor, technical support are customer service, customer satisfaction, and direct reports.
| Support Lead | Supervisor, Technical Support | |
| Yearly salary | $86,816 | $87,039 |
| Hourly rate | $41.74 | $41.85 |
| Growth rate | 10% | 10% |
| Number of jobs | 98,872 | 147,833 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
Support leads and supervisors, technical support have different pay scales, as shown below.
| Support Lead | Supervisor, Technical Support | |
| Average salary | $86,816 | $87,039 |
| Salary range | Between $63,000 And $118,000 | Between $62,000 And $121,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Apple | Applied Materials |
| Best paying industry | - | Finance |
There are a few differences between a support lead and a supervisor, technical support in terms of educational background:
| Support Lead | Supervisor, Technical Support | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between support leads' and supervisors, technical support' demographics:
| Support Lead | Supervisor, Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 52.3% Female, 47.7% | Male, 74.6% Female, 25.4% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |