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The differences between support leads and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support lead and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a support lead include customer service, cash management and POS. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Support Lead | Technical Support Senior Engineer | |
| Yearly salary | $86,816 | $107,429 |
| Hourly rate | $41.74 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 98,872 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Support leads and technical support senior engineers have different pay scales, as shown below.
| Support Lead | Technical Support Senior Engineer | |
| Average salary | $86,816 | $107,429 |
| Salary range | Between $63,000 And $118,000 | Between $82,000 And $140,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Delaware |
| Best paying company | Apple | PayPal |
| Best paying industry | - | Telecommunication |
There are a few differences between a support lead and a technical support senior engineer in terms of educational background:
| Support Lead | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 64% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between support leads' and technical support senior engineers' demographics:
| Support Lead | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 52.3% Female, 47.7% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |