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The differences between support leads and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support lead and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a support lead include customer service, cash management and POS. The most important skills for a technician support team leader are customer service, printers, and desktop support.
| Support Lead | Technician Support Team Leader | |
| Yearly salary | $86,816 | $88,988 |
| Hourly rate | $41.74 | $42.78 |
| Growth rate | 10% | 10% |
| Number of jobs | 98,872 | 142,576 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
Support leads and technician support team leaders have different pay scales, as shown below.
| Support Lead | Technician Support Team Leader | |
| Average salary | $86,816 | $88,988 |
| Salary range | Between $63,000 And $118,000 | Between $64,000 And $122,000 |
| Highest paying City | San Francisco, CA | San Mateo, CA |
| Highest paying state | California | New York |
| Best paying company | Apple | Chevron |
| Best paying industry | - | Technology |
There are a few differences between a support lead and a technician support team leader in terms of educational background:
| Support Lead | Technician Support Team Leader | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between support leads' and technician support team leaders' demographics:
| Support Lead | Technician Support Team Leader | |
| Average age | 42 | 42 |
| Gender ratio | Male, 52.3% Female, 47.7% | Male, 73.9% Female, 26.1% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |