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The differences between systems support analysts and application support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a systems support analyst and an application support analyst. Additionally, an application support analyst has an average salary of $92,078, which is higher than the $82,219 average annual salary of a systems support analyst.
The top three skills for a systems support analyst include troubleshoot, customer service and database. The most important skills for an application support analyst are application support, customer service, and troubleshoot.
| Systems Support Analyst | Application Support Analyst | |
| Yearly salary | $82,219 | $92,078 |
| Hourly rate | $39.53 | $44.27 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,168 | 173,440 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 66% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A systems support analyst is responsible for supporting the operations of the technology department of an organization, resolving network issues, and maintaining the safety and security of the system database. Systems support analysts must have excellent knowledge of the technology industry, identifying system process improvements, upgrading system infrastructure, and assisting end-users with navigation. They also create resolution reports for reference, including recommendations to prevent future inconsistencies and glitches. A systems support analyst conducts regular maintenance checks on the technology servers and immediately performs troubleshooting as needed for optimization.
An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.
Systems support analysts and application support analysts have different pay scales, as shown below.
| Systems Support Analyst | Application Support Analyst | |
| Average salary | $82,219 | $92,078 |
| Salary range | Between $58,000 And $114,000 | Between $67,000 And $125,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | Virtu Financial | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between a systems support analyst and an application support analyst in terms of educational background:
| Systems Support Analyst | Application Support Analyst | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between systems support analysts' and application support analysts' demographics:
| Systems Support Analyst | Application Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 70.4% Female, 29.6% | Male, 64.2% Female, 35.8% |
| Race ratio | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 12.5% White, 54.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |