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The differences between systems support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a systems support analyst and a customer support analyst. Additionally, a systems support analyst has an average salary of $82,219, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for a systems support analyst include troubleshoot, customer service and database. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Systems Support Analyst | Customer Support Analyst | |
| Yearly salary | $82,219 | $65,147 |
| Hourly rate | $39.53 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,168 | 116,811 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A systems support analyst is responsible for supporting the operations of the technology department of an organization, resolving network issues, and maintaining the safety and security of the system database. Systems support analysts must have excellent knowledge of the technology industry, identifying system process improvements, upgrading system infrastructure, and assisting end-users with navigation. They also create resolution reports for reference, including recommendations to prevent future inconsistencies and glitches. A systems support analyst conducts regular maintenance checks on the technology servers and immediately performs troubleshooting as needed for optimization.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Systems support analysts and customer support analysts have different pay scales, as shown below.
| Systems Support Analyst | Customer Support Analyst | |
| Average salary | $82,219 | $65,147 |
| Salary range | Between $58,000 And $114,000 | Between $42,000 And $99,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | New Jersey |
| Best paying company | Virtu Financial | SAP |
| Best paying industry | Finance | Technology |
There are a few differences between a systems support analyst and a customer support analyst in terms of educational background:
| Systems Support Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between systems support analysts' and customer support analysts' demographics:
| Systems Support Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 70.4% Female, 29.6% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 12.5% White, 54.9% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |