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The differences between systems support analysts and systems support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a systems support analyst and a systems support engineer. Additionally, a systems support engineer has an average salary of $82,561, which is higher than the $82,219 average annual salary of a systems support analyst.
The top three skills for a systems support analyst include troubleshoot, customer service and database. The most important skills for a systems support engineer are linux, troubleshoot, and technical support.
| Systems Support Analyst | Systems Support Engineer | |
| Yearly salary | $82,219 | $82,561 |
| Hourly rate | $39.53 | $39.69 |
| Growth rate | 10% | 5% |
| Number of jobs | 161,168 | 182,434 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A systems support analyst is responsible for supporting the operations of the technology department of an organization, resolving network issues, and maintaining the safety and security of the system database. Systems support analysts must have excellent knowledge of the technology industry, identifying system process improvements, upgrading system infrastructure, and assisting end-users with navigation. They also create resolution reports for reference, including recommendations to prevent future inconsistencies and glitches. A systems support analyst conducts regular maintenance checks on the technology servers and immediately performs troubleshooting as needed for optimization.
Systems support engineers are information technology professionals who are responsible for building and maintaining the IT infrastructure of an organization. They are required to provide network administration and technical support to identify complex problem issues and come up with solutions to solve them. They must assist the system support engineers in accomplishing any projects they are working with. They must troubleshoot servers, personal computers, and peripheral equipment while liaising with their customers. They must also create and maintain user accounts and implement group policy management through an active directory.
Systems support analysts and systems support engineers have different pay scales, as shown below.
| Systems Support Analyst | Systems Support Engineer | |
| Average salary | $82,219 | $82,561 |
| Salary range | Between $58,000 And $114,000 | Between $62,000 And $109,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | Washington | California |
| Best paying company | Virtu Financial | Apple |
| Best paying industry | Finance | Finance |
There are a few differences between a systems support analyst and a systems support engineer in terms of educational background:
| Systems Support Analyst | Systems Support Engineer | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between systems support analysts' and systems support engineers' demographics:
| Systems Support Analyst | Systems Support Engineer | |
| Average age | 42 | 43 |
| Gender ratio | Male, 70.4% Female, 29.6% | Male, 89.5% Female, 10.5% |
| Race ratio | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 12.5% White, 54.9% American Indian and Alaska Native, 0.4% | Black or African American, 8.5% Unknown, 5.1% Hispanic or Latino, 12.2% Asian, 11.5% White, 62.5% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |